CarGurus recently introduced a new digital retail solution that it says more efficiently connects Canadian dealers with consumers that are ready to buy a new vehicle. The company said the new solution, known as Digital Deal and built in partnership …
How would you describe October sales figures? According to DesRosiers Automotive Consultants, they were definitely a treat. October had the benefit of two extra selling days compared to the same month in 2023, along with some strong fleet activity. As …
With the J.D. Power Auto Summit just a few months away, the company is shifting into high gear as it prepares for its New Orleans conference on January 23, 2025. “We are beyond thrilled to reveal our full agenda, jam-packed …
Communauto hosted a conference in Québec that brought North American and international carsharing organizations together to discuss the evolution of the industry and upcoming challenges. The conference took place at the Montreal Science Centre on October 28 and at Esplanade …
Stephanie Wallcraft, well-known Ontario-based writer, has been named Canadian Automotive Journalist of the Year by the Automotive Journalists Association of Canada. The award was announced at the Hockley Valley Resort in Mono, Ont., on October 29, where Wallcraft was recognized …
BC election pivotal for new vehicle sector As you read this column, British Columbia will be nearing the end of a provincial election campaign during which BC’s New Car Dealers (NCDA) highlighted a number of issues of concern to our …
Let’s explore the pros and cons of the Flat Rate Pay System Dealers are always looking for creative ways to drive profitability. This is especially true in fixed operations, where your service department generates approximately 70 per cent of the total gross …
The lean philosophies used to build cars can also be applied to servicing them. If done right, everyone wins. We sell time. In our service departments that’s what we sell, time. For every dollar of time we sell in service …
In the first of our two-part series, we present an Insider’s View of how to get the best results from a Performance Group The first time I attended a Performance Group, or 20 Group as they are sometimes called, I …
To boost EV adoption, dealership teams need to own and operate them too In October 2022, I shared my initial impressions of the transition to owning a battery electric vehicle. With 24 months of ownership and over 42,000 kms travelled, …
A customer experience mindset is good for business — and employee engagement and retention Retaining employees has long been a costly challenge for automotive dealerships. The 2024 CADA Workforce Study reports that after three years, only 45 per cent of Service Advisors, …
50 per cent of Sales Consultants do not ask for the sale! When beginning a training relationship with a dealer group, at the launch training seminars we poll all attending Sales Consultants with a simple “yes” or “no” question: “Do …
