Recently, Dealer Solutions Canada was able to close another dealership transition. St. Clair Nissan has now passed successfully from the hands of Mike Remprecht and Susan Kohl to its new owner Mark Falkenberg. The dealership is located at 3275 Dundas …
For the second year in a row, Vancouver, B.C.-based OpenRoad Auto Group has been named as one of Canada’s Best Managed Companies. Recognized as the nation’s leading business awards program, Canada’s Best Managed Companies recognizes excellence in Canadian-owned and managed …
A recent study, hosted on the Angus Reid Forum on behalf of AutoTRADER.ca, revealed that one in three consumers is apparently unsatisfied with their last vehicle purchase. As a publication that covers the automotive retailing industry, Canadian auto dealer was …
In order to support the launch of SCI MarketView’s ResponseDRIVER Lead Management System in the Canadian marketplace, the company has announced the appointment of two additional Canadian team members. Sean Rawlusyk will assume the role of Area Sales Manager, Western …
J.D. Power and DealerRater have announced an alliance to integrate each company’s capabilities in order to quickly provide comprehensive vehicle shopper feedback to automotive dealers. The alliance will integrate DealerRater’s customer ratings and reviews of car dealerships with J.D. Power’s …
Automotive retail group AutoCanada Inc. has announced financial results both for its fourth quarter of 2013 and the year overall. Key highlights of last year’s annual operating results included an increase of of 27.9 per cent in revenue ($307.1 million …
Following controversy over highly publicized vehicle ignition switch investigations, General Motors recently announced it is recalling more than 1.5 million General Motors vehicles (which includes compact cars sold in the U.S. and Canada as well as Mexico). The move is …
JIM BELL SAYS THAT WE COULD LEARN A LOT ABOUT SERVICE PRACTICES BY WHAT’S HAPPENING IN ONE OF THE WORLD’S FASTEST DEVELOPING AUTOMOTIVE MARKETS — INDIA Around five years ago we wrote an article on the automotive industry in India …
WHY TAKING A LONG HARD LOOK AT THE SERVICE BUSINESS CAN NOT ONLY HELP BOOST PROFITS AND STABILIZE YOUR BUSINESS, BUT INCREASE THE VALUE OF THE DEALERSHIP AS A WHOLE In recent months much has been said about the fixed …
IT’S THE DELIVERY, NOT THE DEAL-MAKING THAT IS CREATING LONG-TERM RELATIONSHIPS BETWEEN CUSTOMERS AND DEALERSHIP SALESPEOPLE Technology, specifically the Internet, has changed the process of buying and selling cars forever. The dealership is no longer the first stop in the …
FREESTYLE SKIER ROSALIND GROENEWOUD SAYS HER SPORTY BMW 328D XDRIVE TOURING IS THE IDEAL FIT FOR BOTH WORK AND PLAY Celebrity: Rosalind Groenewoud Profession: Professional Skier, Olympian, World Champion Vehicle: 2014 BMW 328d xDrive Touring Rosalind Groenewoud, also known as …
RESPECTING EMOTION WITH EMPATHY IS THE BEST WAY TO ESTABLISH RAPPORT AND ACHIEVE A POSITIVE OUTCOME Distressed customers involved in a vehicle accident can suffer a traumatic experience. This is simply due to the fact that this unplanned, unpleasant and …
