The Richmond Auto Mall raised $31,795 for the Richmond Christmas fund, which provides gift certificates and toys to nearly 2,000 needy family members. This is the highest amount raised in the event’s 12-year history, said Gail Terry, general manager for …
2015 TALKAUTO CANADA: PEERING INTO THE FUTURE OF THE CANADIAN AUTOMOTIVE RETAIL INDUSTRY IT WAS A PACKED HOUSE at the 2015 TalkAUTO Canada conference — so packed that organizers ran out of chairs. Nearly 400 attendees arrived at the Toronto …
LOOKING AT THE MARKET AND TECHNOLOGICAL CHANGES THAT HAVE IMPACTED THE AUTO INDUSTRY IN THE LAST DECADE What a difference a decade makes! Especially in the car business, where change is the only constant. But the 10 years since …
THE 1980S WERE MARKED BY MANY CHANGES TO THE GLOBAL AUTOMOTIVE INDUSTRY Change was usually gradual in the auto industry, but a massive shift in the 1970s basically came down to a single day. When the U.S. government backed Israel …
MEET VALÉRIE CHIASSON, RACE-CAR SUPER STAR Valérie Chiasson is breaking down barriers on the racetrack. The Repentigny, Que. native has been racing for nearly 15 years. She started her career in karts at the National Karting Championships in 2003. She …
FROM INDOOR PLAY AREAS TO FULL-FLEDGED RESTAURANTS, DEALERSHIPS ARE UPPING THEIR GAME TO PROVIDE THE BEST CUSTOMER SERVICE In recent months I have had the pleasure of attending a few dealership grand openings in Canada and the U.S. All were …
MANAGE EXPECTATIONS AS SOON AS THAT CUSTOMER WALKS THROUGH THE DOOR Understanding customers’ expectations is a prerequisite for delivering superior service. But the nature of customer service expectations and how they are formed has remained ambiguous. Researchers have defined customer …
TAKING AN IN-DEPTH LOOK AT THE TECHNOLOGY ADOPTED TO MEET NOx EMISSIONS STANDARDS How could it possibly happen? Beyond the initial outrage, that’s probably the first question many of us asked on learning that Volkswagen cheated on its emissions tests. …
HANDLING PHONE LEADS EFFECTIVELY CAN BRING CUSTOMERS INSIDE THE DOOR The Internet has opened up endless possibilities for leads. But that doesn’t mean digital has replaced some more traditional sources — like the telephone. A phone lead is still a …
CASTROL HAS DEVELOPED a new oil technology it says that could revolutionize oil changes at dealerships. The system is called Nexcel, and it allows a vehicle’s oil to be changed in around 90 seconds. That’s more than 13 times faster …
THE AUTOMOTIVE LIFT INSTITUTE (ALI) Lift Inspector Certification Program earned accreditation from the American National Standards Institute (ANSI). This provides assurance that the program conforms to vehicle lift safety standards currently in place and all conformity assessment requirements for bodies …
VEHICLE LIFTS are one of the most used pieces of equipment in a service department, so taking care of them and knowing how to use them properly are important. With this in mind, Rotary Lift put together a list of …
