News

Recognizing team

November 11, 2015

Steve Chipman said his most important assets are his people. “We’ve always been focused on team and developing our team members,” said Chipman, President and CEO of the Birchwood Automotive Group, one of the largest networks of automotive retailers in …

Recalls can lead to more service

November 4, 2015

Processing vehicle recalls can help bring customers back to franchised dealerships for future business, according to Xtime analysis. Xtime saw that half of all recall-related appointments for its dealerships generated revenue, even though the dealership can’t charge for recall repairs. …

Copy link