First impressions
When we first interviewed John White about his new role as President and CEO of the Canadian Automobile Dealers Association (CADA), he had only been on the job for a few days. Now, a few months later, after having criss-crossed …
News
Strong team key, says new Dealertrack exec
Canadian auto dealer interviews the new head of Dealertrack’s Canadian operations There have been a lot of changes in recent years at Dealertrack, and the new leader at the helm is eager to dive in and continue the company’s growth …
CarGurus zeroes in on Canada
The auto shopping site is focused on driving transparency in the Canadian car market Where there is success, there is growth, and for CarGurus that was the company’s driving force for crossing over into the Canadian car review market last …
Driving innovation at the dealership
Second DrivingSales Canadian Dealer Forum inspired dealers to go the extra mile It had been years since Eric Jonker, General Manager of Jonker Honda in Langley, B.C., attended an automotive conference. But when DrivingSales announced it was hosting its second …
Shopping tools can boost customer satisfaction
A recent study by J.D. Power shows that the use of online shopping tools can significantly improve satisfaction among consumers shopping for a new vehicle. Four key elements, including information/content, appearance, speed and navigation, were measured to determine how useful …
BMW store launches first “pop-up” shop
OpenRoad Auto Group has come up with a new way to drive traffic back to The BMW Store and help market the brand. The British-Columbia based dealership group recently launched a BMW “pop-up” shop at Oakridge Centre Vancouver, making it …
The Audi City experience
Canadian auto dealer’s editors spend a lot of time exploring the forces at work both inside and outside automotive that threaten to disrupt the traditional dealership model. So, when all fingers kept pointing back to the Audi City store in …
A party for the ages
Mark January 25, 2017 on your calendars — you are invited to the dealer party of the year! The Canadian Automobile Dealers Association (CADA) is throwing a party in New Orleans to celebrate the association’s 75th anniversary with its dealer …
Sales continue to cool in August
For the second month in a row and the third in the past four, August’s new vehicle sales in Canada fell below those for the same month a year ago. It’s the first time since early 2013 that there have …
Serpa Automotive Group acquires high volume dealership
Serpa Automotive Group announced it has acquired Agincourt/401 Kennedy Chrysler Dodge Jeep RAM after eyeing the dealership for a long time. The Toronto-based dealership, which was run previously by SF Auto Group’s Mike Stollery and Ryan Finch, will now be …
Technology amenities build service loyalty
Invest in WiFi and other technology amenities in your service lounge, said J.D. Power in its latest study. The 2016 Canadian Customer Service Index Long-Term [CSI-LT] Study, which measures satisfaction and intended loyalty from owners of vehicles four to 12-years-old, …
MDA names 2016 award winners
Perry Itzcovitch of Mercedes-Benz Downtown Calgary and Mike, Luke, and Tim Davis of Davis Auto Group in Lethbridge are the recipients of the 2016 MDA Dealer of Excellence awards. “I was proud and honoured to have been chosen. I have …
