Treat customers with respect, and they will come back It takes patience and special skills to excel at the customer service game. Working in the customer service industry could be one of the biggest challenges in your life. Regardless of …
In the midst of auto industry disruption there are big opportunities and risks The conversations I have had recently with current and future retailers covered the full spectrum of concern over uncertainty of the future of auto retailing, on the …
Musings about a few interesting developments from 2016 Another year, another record broken in the Canadian car market — or so experts predict. Most analysts agree that despite a few months of sales declines, Canada is still on track to …
Polls show Canadians support the environment — as long as there’s no personal cost It has been a little over a year since the Liberals won the last federal election. Now a year into his mandate, Justin Trudeau’s approval rating …
Tools of the trade Lifts mades easy – Rotary Lift TRIO Arms Technicians who use Rotary Lift’s SmartLift inground lift will now have an easier time working on cars, trucks and vans. The company announced its patented TRIO Arms are …
The 2017 National Automobile Dealers Association (NADA) Convention & Expo is heading to the Big Easy in New Orleans, Louisiana, from January 26-29, 2017. As many as 24,000 people, including dealers from across the world, auto industry leaders and more …
Panera Bread continues to evolve its offering using a mix of technology and common sense to better meet customer needs Business is always a bit of a risk, but there are times when the wildest gambles pay off. And that’s …
Auto dealers care deeply about their communities and many aren’t afraid to dig into their wallets to help those in need There’s a reason auto dealers are often the first stop for intrepid fundraisers, sports teams and service organizations looking …
Front office changes at Canadian Black Book signal growth and innovation An energized senior management team at Canadian Black Book is ready to take on the future, and car dealers, buyers and OEMs can expect to benefit, says the team’s …
When you consistently are named as one of Canada’s top employers, you have to be doing a lot of things right. That’s the honour earned for the sixth straight year by OpenRoad Auto Group in the annual survey conducted by …
Amazon has launched an online hub for car buyers. General Motors has partnered with ride-hailing company Lyft. Technology is evolving at a rapid-fire pace. And consumer expectations have never been higher. These are some of the forces and changes at …
One of the most active and high-profile industry leaders who served in numerous roles with the Automotive Business School of Canada was recognized with an Honourary Diploma, one of Georgian College’s most prestigious honours, at a convocation event. Rick Koch, …
