Treat customers with respect, and they will come back Respect is the backbone of customer service. Respecting your customer is really just about treating them the way you would like to be treated. It’s a known fact that before we …
Jaguar Land Rover has come up with a new way to put prospective customers behind the wheel of Jaguar Land Rover vehicles. It’s called the Art of Performance Tour, in which buyers can experience the brands in a fun environment. …
[wzslider autoplay=”true”] Decarie Motors is commemorating its 70th anniversary with the grand opening of its new state-of-the-art facilities for Bentley Montreal, Aston Martin Montreal and Decarie Signature. The new building will add 46,000 square feet to Decarie Motors’ current square …
Canada’s automotive journalists are putting new vehicles to the test to see which ones are the best in market. Automobile Journalists Association of Canada (AJAC) announced its rigorous ‘TestFest’ program is underway for 2016. Vehicles are taken on a series …
Canadian Black Book has added three new members to its senior management team, led by company president Brad Rome. Cole Reiken is the new Vice-President of Digital Strategy and Product Management for the company, with previous experience at Kijiji.ca, Driving.ca, …
How The Car Girls helps dealers make more money Janis Showers was in the middle of a service-call training session when one of the managers at the dealership had a better idea. “Can’t you just make the calls? Can’t you …
Record crowds were on hand for the Sept.14 launch of the 2017 Infiniti Q60 and QX30 models at OpenRoad Infiniti Langley. Close to 200 guests attended the Langley, B.C. launch event. Since then several vehicles have already sold, said OpenRoad …
Mercedes-Benz Canada announced Nicolette Lambrechts as the new Vice-President of Mercedes-Benz Vans, effective January 1, 2017. Since 2010, Mercedes-Benz dealers have been able to sell Sprinter Passenger Vans, Cargo Vans and Cab Chassis across Canada through the Vans division. Lambrechts …
After more than three decades as the face of Canadian Black Book, Kathy Ward is retiring from the organization, announced company President Brad Rome. Bill Ward, Kathy’s father, brought Black Book to Canada in 1961, and Kathy became involved with …
Vehicle listings with multiple photos on autoTrader have 10 times more engagement than those without, found TRADER Corp. That’s why the company is now offering a 360-degree photo solution that enables car shoppers to see multiple high quality photos of …
While vehicle lease credit approvals increased slightly in September from August, 2016 approvals have mostly been on the decline and downright volatile, found U.S. car lease market Swapalease. Car lease credit applicants registered a 64.7 per cent approval rate for …
Collision avoidance technologies are the most used technologies in vehicles and have the highest overall satisfaction, found J.D. Power. According to the J.D. Power 2016 U.S. Tech Experience Index (TXI) Study, three-fourths of owners use technologies such as back-up camera …
