Dealers need to embrace customers who don’t want to connect in traditional ways In the “old days” (around 2002 or so), I was conducting some focus groups for an OEM client on the subject of service. The clients (from dealerships …
As the world changes all around us, dealers must embrace new approaches In my last columnl, I discussed how we need to look to the U.S. auto industry and examine both the trends and potential pitfalls to set ourselves up …
Over a third of consumers say they would purchase a vehicle online, according to a survey from Adtaxi that provides an in-depth look at ecommerce trends and consumer preferences in the U.S. The report revealed a growing interest from consumers …
Kia has introduced an artificial intelligence-powered virtual assistant known as Kian, the company said Monday. The move is yet another example of how auto manufacturers are working to improve the online car shopping experience for consumers. The carmaker teamed up …
Rover Parking and ChargeHub are teaming up to provide consumers with a simple and efficient option for charging their electric vehicles. The partnership is yet another example of how companies are working together to facilitate the consumer-vehicle experience. In this …
The number of winter tire shipments in Canada increased at an annualized rate of four per cent over the past five years, according to the Tire and Rubber Association of Canada (TRAC). This not only demonstrates that winter tires are …
U.S.-based company Real Time Reviews has updated its app to include an employee-tagging feature to help dealers track how well their employees secure reviews from customers. The online reputation management software platform provides businesses like dealerships with the ability to …
Dave MacRitchie, a prominent auto industry leader, and former dealer, died suddenly on Nov. 12. He was 55. MacRitchie was President & Chief Operations Officer of the Steele Auto Group, overseeing 20 dealerships representing 23 brands in Atlantic Canada. He …
The number of Top Funded Used Vehicles sold through Dealertrack Canada’s online credit application network increased in October, according to the company’s data. The volume of these vehicles saw a 5.8 per cent monthly improvement compared to the same period …
Canada is home to 70 per cent of the 10 best locations in North America for reducing greenhouse gas emissions by driving an electric car, according to a new report by the 2 Degrees Institute. The study measures the impact …
Cadillac is expanding its BOOK program to drivers in the greater Los Angeles and Dallas metro areas, as it seeks to reach a larger number of consumers that want shorter leasing commitments. The pilot program, which originally started in the …
Steve Ambeau, BMW Group’s former Global Head of Digital Marketing for the MINI brand, has joined DMT Development Systems Group Inc. as the company’s new Vice President of Marketing. The move is part of DMT’s plan to hire more staff …
