Saab Automobile Parts North America (SPNA), which is the sole, exclusive supplier Saab Genuine Parts and Accessories to the U.S. and Canada, and General Motors, have entered into a Warranty Services Agreement. This enables SPNA to provide warranty administration and related services through Saab’s network of Warranty Service Providers for model year 2009 and prior Saab vehicles still covered under the GM limited warranty. The agreement permits Saab owners the opportunity to have their vehicles repaired by Saab factory trained technicians using Saab Genuine Parts by a nationwide network of Warranty Service Providers.
Tim Colbeck , President and CEO of Saab Automobile Parts North America, said in reference to the program that, “our agreement with General Motors is an important step in supporting Saab owners in North America and ensuring they have access to Saab Genuine Parts, service programs and technical support for years to come.”
The transition of warranty administration services from GM to SPNA began on December 17, 2012. Geographically, the agreement covers all of the United States and Canada and does not affect GM’s original manufacturer limited warranty coverage. All scheduled maintenance, roadside assistance, loaner vehicle allowances and Certified Pre-Owned coverage remain in effect.
Saab Warranty Service Providers says it will have a Saab dedicated claims processing team and access to technical experts to assist with the timely completion of necessary maintenance and repairs. To ensure Saab expertise is available in North America, the agreement calls for a Technical Assistance Center (TAC) to be established, which aims to provide assistance to existing Saab owners from early in 2013. The TAC line will be available to all Warranty Service Providers requiring technical support from the SPNA team of experts.
In addition, SPNA will be launching their Saab Secure program in early 2013, providing limited service support to owners of 2010 and 2011 model year vehicles.
Saab Automobile Parts North America commenced operations in June 2012. The company is headquartered in Michigan and is responsible for the warehousing, distribution and sale of Saab Genuine Parts and Accessories for all Saab vehicles in the United States and Canada.
