New research by Frost & Sullivan describes pitfalls in the “fiercely competitive” aftermarket sector that can lead to dealerships losing loyal customers, and also prescribes recommendations to avoid these problems and gain customer loyalty. “All the challenges in the automotive …
Targeting the pervasive problem of auto financing fraud, which will only get worse the more automated the buying process becomes, Paays Financial Technologies (“Paays”), has developed a new platform called ID Verifier by Paays API (“Paays IDV API”). This new …
TRADER Corporation has unified its dealer software technology for dealers and OEMs into a new product suite called AutoSync. The recently formed software business aims to “modernize automotive retail by offering market-leading technology to dealers and OEMs, paired with a …
For dealers in Canada struggling with the ups and downs of the automotive remarketing and retail industry, one trainer has some advice to offer: put a structure in place to manage the situation. Gino Côté, President of Evolution Automobile, is …
Serti has announced a new integration with the Kia Lead Management System (LMS) that will see leads coming from the Kia Canada website and automatically transferred to SDSMerlin. “This means Kia dealerships will be able to contact and follow-up with …
Quorum Information Technologies Inc. announced a partnership agreement with EDealer, Canada’s largest franchised website supplier. Quorum develops, markets, implements and supports a portfolio of software and services for automotive dealerships. Their software portfolio includes XSellerator (a Dealership Management System or …
DealerSocket has announced several reductions to its billing for the month of April to help dealers get through the COVID-19 crisis, both economically and operationally. The announcement was made on March 23, and follows several discussions between the company and …
Software solutions provider DealerSocket launched into the New Year by signing an agreement to acquire DMS provider Auto/Mate. DealerSocket is known for its CRM system, digital retail, websites, inventory management, and DMS software solutions. Acquiring Auto/Mate will allow the company …
The rise of digital tools and connected systems has also led to an increase in cyber attacks on businesses in Canada and around the globe. Here’s what auto retailers need to know about these attacks, and how to protect their …
Consumer demand for a better customer experience is pushing third-party vendors to ensure their software complies with a more customer-centric business culture that includes real-time communication and new hosting methods. Customer-relationship management software, or CRM, is rapidly evolving, and is …
Automotive dealership management and software company VinSolutions will host a summit this fall to explore “super-powered success” with new CRM skills and industry insights. The event is an annual gathering hosted by VinSolutions and known as the VinWorx user summit. …
Forward-looking CRM (Customer-relationship management) vendors are making the shift to a cloud-based system to meet customer expectations. In a recent study, the analyst firm Frost & Sullivan offer a forecast about the global automotive customer relationship management market, and suggest …
