Of software and people
A lesson in how not to satisfy customers As I am writing this article I am crisscrossing the USA trying to get to Los Angeles from South Carolina. I am actually on vacation but duty calls and a quick jaunt …
News
Used Vehicle Price Index continues to fall
Third consecutive month of decline The ADESA Canada Used Vehicle Price Index for January, prepared by ALG Canada, reflected a weakening of approximately one percentage point from December, seasonally adjusted. Overall auction values were flat as the expected seasonal improvement …
Cautious optimism is the mood for 2010
January sales up from 2009 but down from historic norm There was good news and bad in Canada’s new-vehicle sales results for January. While overall sales were up 6.2 percent from the very low base of January 2009 (which also …
Recall frenzy is bad for the whole industry
But the system is working as it should It’s been over a decade since the subject of automotive recalls has received as much public, political and media attention as it has recently. Back then it was Ford on the hot …
Social overload
Dealers are feeling the pressure on social media, but common sense has to prevail When I was younger — much younger — I played many different sports while growing up. One thing I remember clearly is how important it was …
The danger of anecdotal experience
Resist simple explanations that fit too easily We’re taking a video crew to the Canadian Automotive Institute at Georgian College to record the launch of Dennis DesRosiers’ new book, Best of Observations. This book is a collection of Dennis’ favourite …
Turbulent times call for a plan
Now is a good time to review yours Conversations I have had with dealers over these past few months indicate that there is much confusion and concern… and just as much opportunity. I cannot recall a time where so many …
If you only make one resolution…
Here’s one to take to heart. It’s a new year, a time to make resolutions (maybe break resolutions) and generally approach our endeavours with fresh perspective and hopefully, renewed energy. So where should you start? Here’s my suggestion: from this …
