Reynolds and Reynolds launched Click-Chat-Buy, a new live chat system the company developed to work on car dealer websites developed by Reynolds Web Solutions. The system enables dealership personnel to chat online in real time with consumers as they are …
Your level of customer service is under increased scrutiny as more people are turning to websites like DealerRater.com to voice their opinions about your level of service. DealerRater, a popular online tool for the public to rate car dealerships, has …
There’s a new way for dealerships to showcase their stores and inventory online, and the company that created it claims it could revolutionize online vehicle buying. PSCars.com unveiled its new online portal at the 10th annual Digital Dealer convention in …
A recent study released by Canadian Tire outlines that Canadians are more inclined to perform do it yourself repairs and maintenance this summer. According to the survey, an increasing number of Canadians are being pinched by skyrocketing gas prices. So …
Opinions on social media ranged from the next great toolkit to explode your sales, to a bunch of BS that’s not worth the time and resources. Getting a handle on social media was one of the hotly debated topics at …
Subaru Canada announced a new level of integration for its service scheduling. The company’s new mobile site lets customers book appointments on their smartphones. The mobile site lets them book themselves into already available time slots. Before launching its mobile …
Volvo Canada has added CarProof vehicle history reports to its Certified Pre-Owned Program inspection process, helping to uncover detailed vehicle history information that might otherwise remain unknown. Before a vehicle can be considered Certified under the Volvo CPO Program, it …
As salaries diminish keeping good staff has become challenging Some dealerships still have a good market share and strong bottom lines, but they appear to be getting fewer in number and there are others that could be running in the …
Easing flow of goods doesn’t have to raise security risks More than two decades ago, Canada went through a wrenching national debate on the prospect of free trade with the United States. The 1988 election was a plebiscite on that …
But still well above year-ago levels For the first time since May, 2010, the ADESA Canada Used Vehicle Price Index turned downward in January, weakening by approximately 0.3pts from December, seasonally adjusted. However, given the gains made over the past …
Sales flat through first two months While the new-vehicle market in the U.S. may not be booming, it is at least recovering strongly. Canadian sales for the first two months of the year, however, have been relatively flat. Year-to-date, through …
As the overall economy continues to improve, so does the availability of credit. And as it does, the competition among lenders naturally heats up. All of which means that some new and interesting financing options are becoming available. Scotiabank adds …
