A new report from Reputation, which deals in reputation experience management, found that consumer review volume is surging year-over-year — up 11 per cent from 2022. Eighty-four per cent of respondents said reviews are important when selecting a dealership, while …
Canadian auto dealer Senior Editor Todd Phillips interviews J.D. Ney, Director of Automotive Practice at J.D. Power Canada, about the findings of the J.D. Power 2023 Canada Customer Service Index—Long-Term (CSI-LT) Study. The report found the market for service was …
Ford Motor Company of Canada President/CEO Beverly Goodman echoed a comment from hockey great Wayne Gretzky when offering some career advice, specifically about taking chances, to the attendees at the second annual Empowering Auto Conference. “You miss 100% of the …
Canadian automotive retail sales continued to increase during the first half of 2023, with the aftermarket notably strong from a retail sales perspective and new vehicle dealers not far behind, according to DesRosiers Automotive Consultant’s latest update. The aftermarket was …
This week, Canadian Black Book’s data shows that the Canadian used wholesale market experienced a slightly less intense decline of -0.16% compared to the prior week’s -0.26% in prices, for the period ending on September 9. According to CBB’s latest …
As the world shifts ever more towards electrified transportation, Vicinity Motor Corp., a British Columbia-based supplier of electric vehicles for public and commercial use, officially opened a 100,000-square-foot campus in Ferndale, Washington on September 12. In a news release, the …
The Detroit Auto Show announced that it would feature 35 brands at the event, with a combination of corporate and local dealer displays to offer consumers a range of vehicles to view, helping to tighten the dealer-consumer connection. The show …
ThreatModeler, a company headquartered in New Jersey, launched an expansion of its marketplace and introduced 18 (cyber) threat models created specifically for the automotive industry. And although it is focused more on the vehicle itself, dealers may be curious to …
BMW, Ford, and Honda said they will together create a new equally-owned company focused on optimizing electric vehicle grid services as part of an agreement announced on September 12. “Electric grid reliability and sustainability are the foundation for an EV-powered …
Last year marked the first time ever that insurers in Canada paid more than $1 billion in claims for stolen vehicles. That point was brought forth by the Insurance Bureau of Canada, which referenced a press release from Équité Association. …
DSMA’s latest Automotive Intelligence report, its quarterly update for the second quarter of 2023, found that vehicle production and consumer demand helped enable strong sales growth for the first half of the year. Year-to-date light-vehicle sales volumes were up 7.6% …
As autonomous vehicles start to become a reality in areas like Arizona and San Francisco, technology company IDTechEx is predicting rapid growth in the number of cities that will offer robotaxi services within the next few years. At the same …
