In J.D. Power’s Automotive Analyst Note for Canada this month, statistics reveal that having a consistent service process is essential for dealers to achieve high satisfaction scores with their customers. Based on the analysis, J.D. Power identified five Key Performance …
Recently, a groundbreaking ceremony was held for a new, second generation Mercedes-Benz Thornhill retail facility. Mercedes-Benz Canada will erect a brand new corporately-owned flagship retail store, from the ground up, on the site of the old location at 228 Steeles …
Elektron has announced the introduction of the collision repair industry’s first fully automatic spot welding system: TrueAutoMode. TrueAutoMode automates the welding process to provide perfect, OEM-approved spot welds every time. “As vehicle manufacturers use a wider range of high-strength steels, …
Recently, Dealer Solutions Canada was able to close another dealership transition. St. Clair Nissan has now passed successfully from the hands of Mike Remprecht and Susan Kohl to its new owner Mark Falkenberg. The dealership is located at 3275 Dundas …
For the second year in a row, Vancouver, B.C.-based OpenRoad Auto Group has been named as one of Canada’s Best Managed Companies. Recognized as the nation’s leading business awards program, Canada’s Best Managed Companies recognizes excellence in Canadian-owned and managed …
A recent study, hosted on the Angus Reid Forum on behalf of AutoTRADER.ca, revealed that one in three consumers is apparently unsatisfied with their last vehicle purchase. As a publication that covers the automotive retailing industry, Canadian auto dealer was …
In order to support the launch of SCI MarketView’s ResponseDRIVER Lead Management System in the Canadian marketplace, the company has announced the appointment of two additional Canadian team members. Sean Rawlusyk will assume the role of Area Sales Manager, Western …
J.D. Power and DealerRater have announced an alliance to integrate each company’s capabilities in order to quickly provide comprehensive vehicle shopper feedback to automotive dealers. The alliance will integrate DealerRater’s customer ratings and reviews of car dealerships with J.D. Power’s …
Automotive retail group AutoCanada Inc. has announced financial results both for its fourth quarter of 2013 and the year overall. Key highlights of last year’s annual operating results included an increase of of 27.9 per cent in revenue ($307.1 million …
Following controversy over highly publicized vehicle ignition switch investigations, General Motors recently announced it is recalling more than 1.5 million General Motors vehicles (which includes compact cars sold in the U.S. and Canada as well as Mexico). The move is …
IN THE FIRST OF A TWO PART SERIES, CANADIAN AUTO DEALER TAKES A LOOK AT SOME OF THE LATEST DEVELOPMENTS IN AUTO RETAILING, DURING THE BIGGEST INDUSTRY CONVENTION OF THE YEAR This year’s NADA Convention and Expo, held at the …
A SOLID START TO THE YEAR Amid fairly mild temperatures — enough to lift the spirits of most during the middle of winter, the 46th annual Montreal International Auto Show (MIAS) began with a press preview on January 16, 2014 …
