Don’t keep your customers waiting. The more steps they need to find information, view an image or play a video on an automaker’s website, the longer the process feels — and the more online customer satisfaction declines, according to recent …
The 2016 Dealership of the Year Award winners and finalists have been named by Mobials and autoTRADER.ca in recognition of consistently high online consumer experience reviews. This year’s Franchise National Winner is Boyer Chevrolet Lindsay of Lindsay, Ontario, and the …
The 2016 Honda Civic Sedan EX-T is one of 40 grand prizes in this year’s Tim Hortons RRRoll Up the Rim to Win contest which runs until April 17, 2016, or until cup supplies run out. And given the popularity …
Toyota continued its winning streak in the annual Canadian Black Book “Best Retained Value” awards, coming away with six awards for vehicles that depreciate the least. For the seventh straight year, the Toyota Tundra and Tacoma dominated in the truck …
SEE MORE COVERAGE OF CADA SUMMIT 2016 Dealers could be one sentence or one slip up away from doing serious damage to their brands and their dealership’s reputation, according to crisis communications expert and media trainer Jeff Ansell, President of …
SEE MORE COVERAGE OF CADA SUMMIT 2016 The retail world will never be the same, and companies that don’t adapt will suffer a fate similar to the former video retail giant Blockbuster — extinction — dealers were told by Douglas …
The Honda Civic has been named the 2016 Canadian Car of the Year and the Mazda CX-3 is the Canadian Utility Vehicle of the Year. The Automobile Journalists Association of Canada (AJAC) revealed the award-winners at an early morning press …
SEE MORE COVERAGE OF CADA SUMMIT 2016 One of the most popular sessions at the CADA Summit is when dealers hear from some of their esteemed peers — the CADA Laureates. The three newest CADA Laureates took to the stage …
SEE MORE COVERAGE OF CADA SUMMIT 2016 Two demographic experts presented a snapshot into the changing consumer landscape with their presentation: The DemandShift at the fourth annual CADA Summit at the Omni King Edward Hotel in Toronto. Their main message: …
SEE MORE COVERAGE OF CADA SUMMIT 2016 The highly-anticipated manufacturer panel at the 2016 CADA Summit provided lots of food for thought for dealers. Stephen K. Carlisle, President and Managing Director, General Motors of Canada Ltd., Don Romano, President and …
SEE MORE COVERAGE OF CADA SUMMIT 2016 Honda Canada once again took the top spot at this year’s CADA DSI Awards, presented at a luncheon event as part of the CADA Summit on Feb. 10, 2016. “Honda Canada prides itself …
SEE MORE COVERAGE OF CADA SUMMIT 2016 If dealers felt at all relaxed about their businesses, they didn’t after Ray Boisvert left the stage at the CADA Summit. Boisvert joked that other speakers were speaking about hope, trust, greater connectivity …
