Scott Stratten isn’t someone you want to piss off. No, really. The unassuming looking Oakville, Ont. resident might just look like an ordinary guy going through his life doing ordinary things. But he’s watching. And assessing. If someone from your …
SOME PROSPECTS AND CUSTOMERS JUST DON’T TRUST YOU. THAT’S NO PROBLEM. USE THE POWER OF TRANSPARENCY AND THE INTERNET TO BUILD TRUST AND ATTACK STEREOTYPES, DEALERS LEARNED AT THE THIRD ANNUAL KIJIJI DEALERTALK EVENT A steady stream of passion-fueled energy …
MOTIVATIONAL SPEECHES AND BEACH OLYMPICS WERE PART OF THE TADA’S AGM HELD IN THE BAHAMAS A large contingent of Trillium Automobile Dealers Association (TADA) directors, dealers and associate members descended on Great Exuma Island in the Bahamas for their Annual …
Sergio Marchionne, CEO of Fiat Chrysler Automobiles N.V., took time from his hectic, jam-packed schedule to celebrate the recent grand opening of Maserati Alfa Romeo of Oakville. This is the first dealership in Canada where the two iconic and exotic …
When Glen Demetrioff mystery shopped U.S dealers through their chat functions, he wasn’t too impressed with the online customer experience. “We found the majority of the time the people behind the keyboard of those [chat] providers didn’t really pick up …
Luxury vehicles are the fastest-growing segment in many countries across the globe — and in Canada, reports Scotiabank. According to the Scotiabank Global Auto Report, sales of luxury light trucks in Canada have advanced at more than double the pace …
Lamborghini’s raging bull is driving into the Canadian marketplace at full force. The exotic luxury Italian brand opened its fourth dealership in Canada —Lamborghini Calgary —adding to its global network, which spans 50 countries. To mark the milestone, Stephan Winkelmann, …
North American data mining company AutoAlert announced it has promoted James Burton to Senior vice-president of Field Operations. The former AutoAlert vice-president of Portfolio Management, who led the dealer engagement strategy and operations, will now oversee the company’s sales, training, …
Paying attention to customer satisfaction is paying off in the U.S. market. Customer loyalty to automotive brands reached a 10-year high at 52.8 per cent during the first quarter of 2015, found IHS Automotive. Tom Libby, manager of automotive loyalty …
Millennials and Generation Z have come out about their biggest fears — and dangerous drivers is number one. Independent research company Penn Schoen Berland conducted a poll on behalf of Ford Motor Company, and found 88 per cent of the …
Selly Automotive has released a new, free mobile CRM sales app to help dealers prospect customers. Called Selly for the Salesperson, this freemium mobile CRM sales app functions like a CRM by managing prospect information, inventory and schedule. It can …
Mercedes-Benz said its new 130,000 sq.ft. Thornhill flagship retail facility is “sure to set a new benchmark in automotive retail experience.” The company announced construction has been completed on its new state-of-the-art facility, located at 228 Steeles West in Thornhill, …
