In the years ahead, prospects look good for Nova Scotia’s auto dealers, but they will have to adapt to better serve the next generation of buyers, dealers were told at the CADEX East management conference on Friday April 4 in …
In J.D. Power’s Automotive Analyst Note for Canada this month, statistics reveal that having a consistent service process is essential for dealers to achieve high satisfaction scores with their customers. Based on the analysis, J.D. Power identified five Key Performance …
A recent study, hosted on the Angus Reid Forum on behalf of AutoTRADER.ca, revealed that one in three consumers is apparently unsatisfied with their last vehicle purchase. As a publication that covers the automotive retailing industry, Canadian auto dealer was …
In order to support the launch of SCI MarketView’s ResponseDRIVER Lead Management System in the Canadian marketplace, the company has announced the appointment of two additional Canadian team members. Sean Rawlusyk will assume the role of Area Sales Manager, Western …
J.D. Power and DealerRater have announced an alliance to integrate each company’s capabilities in order to quickly provide comprehensive vehicle shopper feedback to automotive dealers. The alliance will integrate DealerRater’s customer ratings and reviews of car dealerships with J.D. Power’s …
IN THE FIRST OF A TWO PART SERIES, CANADIAN AUTO DEALER TAKES A LOOK AT SOME OF THE LATEST DEVELOPMENTS IN AUTO RETAILING, DURING THE BIGGEST INDUSTRY CONVENTION OF THE YEAR This year’s NADA Convention and Expo, held at the …
A SOLID START TO THE YEAR Amid fairly mild temperatures — enough to lift the spirits of most during the middle of winter, the 46th annual Montreal International Auto Show (MIAS) began with a press preview on January 16, 2014 …
JUST PRIOR TO THE 2014 CADA SUMMIT, CANADIAN AUTO DEALER HAD A CHANCE INTERVIEWED ONE OF THE EVENT’S MOST ANTICIPATED KEY NOTE SPEAKERS, ROBERT KURNICK JR., PRESIDENT OF PENSKE AUTOMOTIVE GROUP (ONE OF THE LARGEST PUBLIC DEALERSHIP GROUPS IN THE …
SMALL MEETS BIG Toronto in February isn’t often the most hospitable place in terms of weather and this year’s winter seemed to be one of the most severe in recent memory. Nevertheless, there are few things that will stop throngs …
If there was one clear message from this year’s Auto Remarketing Canada Conference at the Westin Harbour Castle in Toronto, Ont., it was that in the used vehicle marketplace, a storm is brewing and dealers need to take action to …
On March 7 at the Four Seasons Hotel Toronto in Yorkville, Ont., Wye Management conducted a special training seminar for Lexus dealer management staff from Russia. The seminar, conducted by Chris Schulthies, President of Wye Management, focused on North American …
Kia Canada Inc. has announced that Min Kun (M.K.) Kim will assume the role as its new President and Chief Executive Officer. Kim brings over 28 years of experience to his new position including a variety of job responsibilities, both …
