After $15 million and two years of work, Montmorency Ford, located at 7225 Taschereau Boulevard in Brossard, Que., has officially reopened for business. Having quadrupled in size to 122,000 square feet, the new store has also become Canada’s largest Ford …
Chrysler Group is celebrating three decades of building and selling minivans. Back in 1983 the then Chrysler Corporation unveiled the world’s first garageable van based on its ubiquitous front-wheel drive K-car architecture. The 1984 model year Dodge Caravan and Plymouth …
Both in Canada and the U.S. prices for used vehicles continue to remain high, facilitated by lower supply and higher quality cars and trucks. In the U.S. the NADA Used Car Guide said that prices for used cars and light …
HOW TO EFFECTIVELY DEAL WITH THE PRIMARY CAUSES OF CUSTOMER ATTRITION Angry customers can be unnerving, and unfortunately are a common part of every business. Sometimes their anger is justified; sometimes it’s not. Either way, in working to resolve their …
WHY BREAKING WITH ROUTINE IS ESSENTIAL FOR STAYING FOCUSED AND GROWING YOUR BUSINESS Do you follow the same process every day and do you have excuses of why you can’t change a process in your life? If you are like …
WHY MEETING UPCOMING EMISSIONS STANDARDS WILL REQUIRE A MAJOR COLLABORATIVE EFFORT BETWEEN BOTH THE AUTOMOTIVE AND OIL INDUSTRIES Having worked in the automotive industry for more than 25 years I am acutely aware of how we often end up using …
F&I PIONEER INDUSTRIAL ALLIANCE-SAL CELEBRATES 50 YEARS IN BUSINESS Fifty years is a long time by any standards and Industrial Alliance-SAL is understandably proud in achieving this significant milestone. The company, founded in 1963, pioneered the concept of the business …
DESPITE TOUGH AFTERMARKET COMPETITION AND LINGERING STIGMAS, THERE IS STILL A LOT DEALERS CAN DO TO DEVELOP SUCCESSFUL SERVICE RETENTION STRATEGIES We often hear stories about how people are reluctant to take their cars to their dealership for service. For …
DEALERS SATISFACTION WITH LENDERS IS AT AN ALL TIME HIGH Recently, J.D. Power & Associates released the findings of its 2013 Canadian Dealer Finance Satisfaction Study. The survey found that across the board, dealer satisfaction with the services lenders provide …
THE MARKET CONTINUES TO GROW BUT THE GAINS ARE FAR FROM EQUALLY DISTRIBUTED With half of 2013 behind us, new-vehicle sales in Canada are up by 2.2 per cent from the same six months in 2012 and they’re at the …
IT WOULD BE FAIR TO SAY THAT H.J.PFAFF AUDI IN NEWMARKET, ISN’T SO MUCH A DEALERSHIP, AS IT IS A DESTINATION. PEOPLE LOVE BEING HERE. “We’ve seen our sales and service increase significantly, since moving to this location,” says general …
Endras Automotive Group recently broke ground on the site of its new Infiniti dealership, located at 200 Achilles Road, in Ajax, Ont. Situated next to the group’s existing BMW, MINI and BMW Motorrad facility, the new site signifies the group’s …
