Government policy decisions sometimes really miss the mark — and the point “Keep your eye on the prize,” is an old chestnut that has been handed down from generations of parents, teachers, coaches, mentors and motivators to encourage us to …
Try David’s Pop Quiz to see if your online lead handling expertise is up to scratch Nearly every week I am in a dealership somewhere in Canada or in the U.S. assisting with its BDC or Internet operation and a …
The auto retail industry is evolving, but many of the basics remain constant Rock star Bon Jovi made a few dollars a few years back with his catchy song “The More Things Change.” The saying, I believe, comes from a …
A little spring clean up can go a long way to boosting morale and instilling more pride in your facility In this column we try to bring facility-centric ideas to the forefront that are generally off the radar, but that …
Practical tips to build your high-performance digital sales team I recently read a statistic that said a typical dealership has less than 20 per cent of their sales staff dedicated to supporting their Internet-based sales efforts. With more than 90 …
Building and bonding better customer relationships within a dealership Having a dedicated Customer Relations Department is important in the daily operations of any dealership. This department is the front line between an organization and its customers. Working together to meet …
It’s regulation — not consumer demand — that is driving the OEMs to bring more electric vehicles to market Gasoline is selling for less than 90 cents/litre in much of the country as we go to press — fully a …
The research is mounting that consumers expect much more from retailers — but how can you respond? Many times in this column, I’ve referred to the need for dealerships to see themselves more as mainstream retailers than as a highly …
New technologies can improve and streamline the F&I process for customers — and for those stuck on the other side of the desk The F&I office is one of the biggest money makers at any dealership. Because it’s so important, …
Manufacturers are scrambling to bring more fuel efficient vehicles to market but buyers aren’t following suit After a second consecutive record sales year for new vehicles in Canada that was driven entirely by growth in the truck segment, and with …
Speaking to a jam-packed sold out room, CADA Chairman Steve Chipman kicked off the 3rd annual CADA Summit at the Hyatt Regency in Toronto, Ont. “It is my distinct pleasure to welcome you to the 2015 CADA Summit,” says Chipman. …
How to recruit — and retain — a workforce that is ready for the new wave of automotive retailing To better sell to millennials, dealerships will need to recruit and retain some of their own. But there are some things …
