Consumer demand for a better customer experience is pushing third-party vendors to ensure their software complies with a more customer-centric business culture that includes real-time communication and new hosting methods. Customer-relationship management software, or CRM, is rapidly evolving, and is …
Home-grown digital retailing company Digital Air Strike identifies key tools to help dealers maximize their dollars and boost sales. It’s no secret that automotive retailers need to connect with consumers and cultivate leads in the online sphere; this is the …
Cadillac set its sights on elevating the customer experience with the opening of Ontario’s first Cadillac-exclusive dealership. Sam Alaimo, president of Roy Foss Cadillac Woodbridge was there for the opening alongside CEO Karen Foss. During the red carpet ceremony Alaimo …
Despite the barrage of messages that change is afoot and all around them, most dealers I talked with at the Western Canadian Dealers Summit in Banff, Alta., seemed mostly reassured and confident. Most dealer conferences in the past decade or …
By now I imagine most of you have seen and read Driving the Road Ahead: A View into the Future of Canadian Automobile Retailing, the research paper published this past spring by the Canadian Automobile Dealers Association (CADA). This comprehensive …
Cyber security experts suggest the increasing use of digital and connected services has led to a rise in cyber attacks on businesses of all sizes. It means that car dealers are susceptible to these threats, and consumers are deeply concerned …
The latest batch of freshly-minted automotive industry grads were honoured on October 10 at the annual convocation ceremony at Georgian College. The ceremony brought together auto industry leaders, friends, family and supporters who cheered the newest graduates as they start …
Canadian car dealers attending the 2020 CADA Summit will hear from a member of the senior leadership team at IKEA, the world’s largest furniture retailer, about how the company is staying close to customers, and competing against threats from online …
OpenRoad Auto Group and Dilawri Group of Companies recently announced a partnership with Porsche Cars Canada to build a new 75,000 square-foot Porsche centre in Richmond, B.C., by late 2020. The plan and the partnership was officially revealed by Marc …
Mark Del Rosso, who has more than 25 years of automotive industry experience — including having focused on the development of Lexus, Bentley, and Audi — has been tapped as the new Chief Executive Officer for Genesis Motors North America, …
U.S.-based vehicle auction company Copart recently announced a 24-acre expansion to its Montreal, Que. location this month. The company officially entered the Canadian market in 2003 with a location in Toronto, Ont., and has since expanded to Calgary and Edmonton, …
The average price of a new vehicle has hit its lowest point this year, with new prices dipping 1.1% month-over-month, according to autoTRADER.ca’s September 2019 Price Index report. “With a median decrease of 1.1% in September over the previous month, …
