A place for everything, and everything in its place The last thing your customers want to see inside your service department are tools and equipment lying around. Apart from the obvious safety hazards that a sloppy shop poses for your …
Despite the emphasis today on ‘virtual’ showrooms and marketing, there’s still nothing like having a physical aid to promote your business Selling cars successfully often requires dealers to be creative. Whether it’s ad campaigns, customer appreciation days, or novel promotions, …
In our October issue, writer Huw Evans discussed the challenges of new vehicle technologies and how sales staff are learning on the job. In part 2, he looks at new product introductions. One thing most vehicle manufacturers are generally very …
Assessing the impact of more cooperation on trade and security between Canada and the U.S. On February 4th, Prime Minister Harper and President Obama ceremoniously announced their Beyond the Border: A Shared Vision for Perimeter Security and Economic Competitiveness in …
We talk with some industry experts about the trends and opportunities in the used vehicle market Here we go again: another year coming to a close and I have the irresistible desire to look back, fondly or otherwise, on what …
Making predictions in this uncertain climate is a mug’s game, here’s a snapshot of what unraveled in 2011 Late in 2010, I was fortunate to participate in an event sponsored by Canadian auto dealer that looked at predictions for 2011. …
William Ward Publishing’s little black book became the #1 trusted source for used car values in Canada, and now 50 years later, the auto and finance industries still rely on the service Kathy Ward smiles as she discusses how her …
Anti-skid technology is a proven life-saver If ESC (Electronic Stability Control) has been one of the selling advantages for your brand, it will be so no longer. Because it’s now standard equipment on all new light-duty vehicles sold in Canada. …
The established norm is no longer the norm As we all know, the auto industry has gone through dramatic changes in the past few years. And they’re continuing. Not just at the manufacturer and dealer level, but at the consumer …
It’s never been a better time to be a new car buyer In life there are certain maxims we truly can take for granted: night follows day; lazy summers give way to brutal winters (in Canada, anyway); a decent share …
A snapshot into the political landscape and how it impacts dealers Where once it was an “us versus them” mentality when it came to the auto business and government as it related to policies and regulations, in more recent times, …
For at least the last half-century, the auto industry has effectively been a closed shop in terms of opportunity for new automakers, particularly on these shores. The industry was so vertically integrated, not to mention so capital intensive, that it …
