WHY PLAYING APPROPRIATE MUSIC IN YOUR DEALERSHIP CAN HAVE A HUGE IMPACT IN ELEVATING THE CUSTOMER EXPERIENCE During the course of the year, we visit hundreds of auto retail facilities and such excursions naturally mean a good deal of travel …
HOW INVESTING IN YOUR STAFF AND TAKING A BIG PICTURE VIEW OF CUSTOMER SERVICE IS AN EFFECTIVE APPROACH TO ENSURE REPEATABLE, LONG TERM SUCCESS In my line of work, I have the luxury of meeting and working with a number …
WHY WOMEN ARE PLAYING AN INCREASINGLY IMPORTANT ROLE IN AUTO RETAILING, NOT ONLY AS CUSTOMERS BUT AS DEALERSHIP STAFF MEMBERS “It’s a man’s world but it wouldn’t be nothing without a woman.” So wrote Betty Jean Newsome for James Brown’s …
In the run up to the introduction of Canada’s Anti-Spam Legislation (CASL) on July 1, Montreal-based technology company Opt-in.ca is providing dealerships with a free consultation regarding the new legislation. Once in effect, CASL will restrict the use of commercial …
Groundbreaking ceremonies were recently held for two new Volkswagen dealerships, one in British Columbia and one in Quebec. On May 27, representatives from OpenRoad Auto Group and Volkswagen Canada participated in the groundbreaking ceremony of OpenRoad Volkswagen on Lougheed Highway …
Axalta Coating Systems, a leading global supplier of liquid and powder coatings to a range of industries, including the automotive sector, has issued its first sustainability report. The 72-page Axalta Coating Systems Sustainability Report 2013, prepared in accordance with the …
Chief Automotive Technologies has introduced a patent-pending collet style target attachment kit to enable shops using the Chief LaserLock Live Mapping system to accurately measure any vehicle, regardless of material type. The Collet Style Target Attachment Set for Non-Ferrous Vehicle …
LEVERAGING THE POWER OF BIG DATA TO CUSTOMIZE DEALS AND DRIVE F&I REVENUE There’s still a general consensus across automotive retailing that many dealers don’t fully understand the benefits F&I can bring, nor the fact that Big Data enables us …
On June 12, the Shiv Dilawri Auto Group and Kia Canada, celebrated the official opening of Kia on Hunt Club in Ottawa, Ont. Present for the special occasion were Jesse Della Vedova, General Manager, Kia on Hunt Club; Shiv Dilawri, …
Chrysler Group recently announced that 86 dealers have been awarded Alfa Romeo franchises in Canada and the U.S. Alfa Romeo has been absent from the North American market for two decades, but that’s set to change when the 2015 Alfa …
On the surface, it might seem that tomatoes and cars don’t really have a lot in common. But researchers at Ford Motor Company and H.J. Heinz Company see the possibility of an innovative union. As the issue of sustainability in …
UNCONVENTIONAL THINKING WAS A REQUISITE WHEN CREATING THE NEW AUDI DOWNTOWN VANCOUVER In Canada, we are blessed with having the second largest land mass in the world for a single country after Russia. According to the 2011 census, the population …
