Why Penske’s move and the opportunities it presents are something dealers need to be aware of. Something very interesting quietly happened in late October that may or may not have caught your eye: Penske Corporation has now set up and …
Improving the in-dealership customer experience has been at the heart of many discussions at dealer-focused events, and dealers are feeling ongoing pressure from their OEMs. How have dealers evolved to meet this need? The need to improve the customer experience …
Attending the NADA Show is a must for many Canadian car dealers, but it can be a balancing act to manage speaker sessions, workshops, and dealer meetings with browsing exhibition halls loaded with new products and technologies. For Bob Verwey, …
Every year, Canadian car dealers head down to the U.S. to take part in the NADA Show — North America’s largest automotive industry event for dealers, where they can purchase new products at discounted prices and learn about the latest …
Car dealers from across the country continue to give back to important causes in their communities through personal time, donations, organizing events, and launching new projects from the ground up. Canadian auto dealer connected with a handful of these dealers …
An Ontario-based company is using photos, videos, and text-messaging to add efficiency, trust, value, and speed to your service department to improve the customer experience and help boost sales. With Canadian auto sales down nearly every month this year, according …
There was a palpable feeling of excitement and pride in the air at the grand opening of Porsche Cars Canada, Ltd.’s first-ever Canadian parts fulfillment centre on November 7, 2019. With more than 100 guests in attendance, including representatives from …
The 2020 CADA Summit will seek to bring to life the association’s report on the future of auto retailing that was released earlier this year. Speakers at the Summit will explore five key themes from the report, Driving the Road …
To truly understand what was happening on the factory floor, Taiichi Ohno, the creator of the Toyota Production System, advocated for something called the “Gemba Walk.” The idea was for managers and leaders to regularly walk around the factory and …
IKEA is on my mind. It should be on yours. I moved recently. And it got me thinking about remote service and the opportunity for dealers. We needed to get a bunch of new beds, as our move is combining …
Ray Tanguay, former Chair and President of Toyota Motor Manufacturing Canada (TMMC) and Paul Hollands, former President & CEO of A&W, are the newest members to join OpenRoad Auto Group’s Board of Directors. “I’m incredibly honoured to welcome Mr. Tanguay …
In an effort to better support dealers in Western Canada, SiriusXM has added two new District Managers to the prairies and restructured its field team to include regional managers across the country. “We are pleased to welcome two new District …
