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This year marks Canadian auto dealer’s 20th anniversary — a milestone that’s hard to believe when I look back at how far we’ve come, and how much the industry has changed in that time. When we started, the goal was …

One challenge dealers have is that most have spent a lifetime inside the auto industry — they drive dealership demo vehicles, and don’t have a current sense of what it’s like for a consumer to shop for or purchase a vehicle, …

I’ve spent almost three decades in the automobile industry. And I’ve never been to the country that has the largest automotive industry on earth, at least in terms of manufacturing. Time for that to change. By the time you read …

In this issue, we are proud to feature the three CADA Laureate Award winners for 2025: Brent Ravelle, Ambassador Laureate, Michael Wyant, Innovator Laureate and Annie Laliberté, Retailer Laureate.  The CADA Laureates, and the program itself continue to grow in …

For years, our industry has done a remarkable job of collecting customer feedback. Surveys, call centre logs, online reviews, open-text comment fields — the data has piled up at both the OEM and retail levels. In many respects, that’s a …

76061.3663@compuserve.com That odd configuration of numbers was my very first email address — from before email addresses could be personalized with identifiers as wild as our names. The older among you will remember those days. The younger ones will react …