Great mobile devices

There are a lot of things dealers don’t have control over. Their OEMs decide on the models and types of vehicles they will produce, set the MSRP, determine the inventory mix they will provide to the dealership, and even dictate …

As the circus surrounding tariffs, counter-tariffs, annexation threats, and concerns over the collapse of Canada’s auto industry swirl around them, car dealers are faced with the same dilemma they always face.  Many of these issues are simply outside of their …

For years, our industry has done a remarkable job of collecting customer feedback. Surveys, call centre logs, online reviews, open-text comment fields — the data has piled up at both the OEM and retail levels. In many respects, that’s a …

As an occupational hazard, and it truly can be hazardous to my health, I can’t just turn off the news.  For the better part of 30+ years, I’ve had to stay abreast of current issues, report on them, and even …

I’ve spent almost three decades in the automobile industry. And I’ve never been to the country that has the largest automotive industry on earth, at least in terms of manufacturing. Time for that to change. By the time you read …

Every year when I sit down to write this editor’s note about the CADA Summit, I’m tempted to declare it the best one yet. I won’t say that this year. Even though it very likely was. It wasn’t just the …