Great mobile devices

This is a big year for our team. Our baby is turning twenty. When we mailed the very first issue of Canadian auto dealer in late 2005, the world we wrote about looked and felt very different. The hot topics …

If you want a reminder of how quickly the automotive conversation can shift in this country, look no further than the reaction to Prime Minister Mark Carney’s recent announcement that Canada would allow up to 49,000 Chinese-built electric vehicles into the market. …

As the circus surrounding tariffs, counter-tariffs, annexation threats, and concerns over the collapse of Canada’s auto industry swirl around them, car dealers are faced with the same dilemma they always face.  Many of these issues are simply outside of their …

I recently had a truly brilliant seven-minute experience. No, it’s not what you’re thinking. It was charging an EV at a public charging station. And it was brilliant. I’ve spent a good chunk of the past month in the U.K. …

I’m recently back from the CADA Study Tour in China, so I thought I’d share some initial thoughts. This won’t be a deep dive. Look for that to follow in upcoming issues. It certainly warrants a deeper dive and far …

For years, our industry has done a remarkable job of collecting customer feedback. Surveys, call centre logs, online reviews, open-text comment fields — the data has piled up at both the OEM and retail levels. In many respects, that’s a …