Karen O’Connell, Director of Governance & Plan Management, Benefits 360 Health & Welfare Trust, CADA, discusses the association’s response to the COVID-19 pandemic through CADA 360 and other innovations that were launched this year.
Todd Phillips is the editorial director of Universus Media Group Inc. and the editor of Canadian auto dealer magazine. Todd can be reached at tphillips@universusmedia.com.
John Hiscock was raised in Cape Breton, Nova Scotia, but migrated to Ontario where he built an impressive career in auto lending in the heart of Canada’s finance sector in Toronto — but he never lost sight of his roots. …
One of the more talked-about sessions on a jam-packed agenda at the recent CADA Summit in Toronto featured a familiar voice. Futurist and author Jim Carroll, a veteran keynote speaker who has advised and addressed organizations ranging from global brands …
U.S. dealerships are losing service customers at a steady pace, even as demand for repairs continues to rise. According to Cox Automotive’s 2025 Service Industry Study, dealers have lost 12 per cent of service visits to independent competitors since 2018, …
Canada’s used-vehicle market is drifting closer to “normal,” with wholesale prices for two- to six-year-old vehicles continuing to decline month over month, according to the Residual Value Newsletter (January 2026) from Canadian Black Book. The report points to a cooling …
Dealers trying to make sense of an unpredictable economic and political environment are gathered in Toronto today for the sold-out CADA Summit, which features a mix of high-profile keynote speakers, panel discussions, and sessions exploring the current and near-term outlook …
If dealers feel provincial new light vehicle sales performances appear stratified as we near the end of the year, they are not alone — for DesRosiers Automotive Consultants used exactly this adjective to describe the situation. In its latest update …