Susan Gubasta, President & CEO of Mississauga Toyota talks to us from her office inside her closed dealership. She shares how she communicates with her team to keep them engaged, and how her team is adapting the dealership to be prepared once they fully re-open, and new protocols for sanitizing vehicles. She also discusses how to talk about the crisis with younger team members who have never been through an economic downturn before.
Todd Phillips is the editorial director of Universus Media Group Inc. and the editor of Canadian auto dealer magazine. Todd can be reached at tphillips@universusmedia.com.
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