Pfaff Automotive Partners has launched a new vehicle purchasing model that aims to change the car-buying experience for Canadians.
Known as the Future Retail Model, the automotive group designed the model to be faster, easier and more transparent for car buyers, ensuring they receive the best price upfront for new and pre-owned vehicles (based on market conditions) — without negotiation, and that they do not pay any hidden fees.
“The automotive industry and how Canadians purchase cars have not changed in 50 years,” said Chris Pfaff, President and CEO. “We know that those looking at buying a new car are uneasy about the whole process because of the time it takes, the lack of trust they feel when dealing with salespeople and the awkward negotiation process.”
The model is designed to improve customer satisfaction during the buying journey. It seeks to eliminate buyer frustration, which is often connected to things like the length of the purchasing process, price negotiation, a lack of transparency, and understanding finance options, among other things.
“Salespeople are no longer paid based on the profit in each deal, meaning they can truly help customers find the right car for them,” said Pfaff in a news release.
Other benefits to the model include a written 10-day/1,000-km offer for consumers to buy their vehicle, regardless if they purchase a Pfaff vehicle or not, along with a three-day/300-km money-back guarantee on all cars, and a 30-day/1,500-km exchange policy on used cars.
