Customer experience management provider Dealer-FX will now include product data from Hunter Engineering in its ONE Platform service solution for automotive retailers, according to a company news release.
Dealer-FX announced the integration with Hunter Engineering’s inspection and alignment systems on May 21.
“We are committed to integrating with partners like Hunter Engineering, who provide the data that drives the best dealer and customer experience,” said Gary Kalk, President and CEO of Dealer-FX. “With this new partnership, our clients can ensure that every vehicle receives a complete service write-up including tire alignment, tread depth, tire pressure, and rotation diagnostics at check-in and inspection.”
Hunter Engineering deals with alignment systems, wheel and tire service, brake service and inspection lane equipment. Tire inspection and alignment data derived from the company’s equipment will be added to Dealer-FX’s Advisor Check-In and Technician Inspection applications.
“Recommendations from the tire inspection will be added to the RO in Advisor Check-in, (and the) Technician Inspection application will be pre-populated with the results of the Hunter scan, eliminating the need for double entry,” said Dealer-FX.
Alan Hagerty, Product Manager at Hunter Engineering, said the partnership is expected to enhance both the customer and employee experience by providing “connectivity, transparency and streamlined processes.”
