Exclusive USMCA video interviews: John White

High turnover, skills shortages and generational shifts mean traditional hiring models no longer work. Experts weigh in on what does. As dealerships across Canada struggle to attract and retain employees, industry data suggests the challenge has less to do with …

From recording transactions to coaching managers, AI is redefining workflow in dealership finance and insurance. The process of dealerships offering customers finance and insurance options has traditionally centred on a menu presentation and the approach of the individual manager in …

An Artificial Intelligence tsunami is on the way. The people that understand how to use the power behind it are going to have a new lease on their careers. The depth of value offered by artificial intelligence to a dealership’s …

引领世界 (Lead the world) A group of Canadian car dealers took an intensive deep dive into the inner workings of the Chinese auto industry in April with a five-day study tour led by the Canadian Automobile Dealers Association. They came back home …

Founding Editor Gerry Malloy shares the publication’s original mandate “I’m going to start a new magazine that is geared specifically for auto dealers in Canada. Do you want to edit it?” Those may not be the exact words Niel Hiscox …

Engagement beats reach in digital marketing’s next act Dealers will need to rethink how engagement is measured, and where customers are getting stuck. The automotive industry’s latest evolutionary phase may appear de-evolutionary on the surface: digital marketing is melting back …