NextGear Capital has appointed Joe Carusella to the newly-created position of National Vice-President, Canadian Operations. Maria Soklis, President of parent company Cox Automotive Canada, said Carusella will focus on “building on the successful momentum of NextGear Capital in Canada.” “We …
When tragedies strike, dealers are often there to support their communities. Dealer associations across Alberta, in collaboration with the Canadian Automobile Dealers Association (CADA), have rallied together to raise funds for dealership employees affected by the wildfires in Fort McMurray, …
Hydrogen Fuel Cell Electric Vehicles (FCEVs) have a small window of opportunity for mass market penetration, said IHS Automotive in its new FCEV report. Production of global FCEVs is expected to reach more than 70,000 vehicles annually by 2027, with …
With more cars coming off lease and back into used car inventory, dealers have a glut of CPO-eligible vehicles, said U.S. car shopping website Edmunds.com. For the month of May — designated as “CPO Month” — Edmunds.com is teaming up …
Canadian auto sales have broken so many records recently that we’ve become almost inured to the news. But April’s sales results trump anything that’s come before. For the first time ever, according to DesRosiers Automotive Consultants, light vehicle sales topped …
With Bill 152 moving closer to ratification, the Trillium Automobile Dealers Association (TADA) is encouraging Ontario dealers to reach out to their MPPs about the vehicle licensing situations affecting their dealerships. TADA has created an advocacy website in which dealers …
Birchwood BMW has been named a top BMW retailer for sales and service. The Winnipeg, Man.-based dealership won BMW’s Excellence in Overall Service Satisfaction Award for Western Canada in 2015, and also ranked number one BMW//M Performance Automobile dealer in …
Nearly 2,000 people, including global leaders from the electric vehicle supply chain and government partners, will be convening in Montreal, Quebec for the world’s largest EV symposium. The 29th International Electric Vehicle Symposium, co-hosted by Electric Mobility Canada and the …
While customers have an idea of the vehicle they want before they walk into your store, they might not know who exactly will sell to them and how they will be treated. That gives them anxiety, said DealerRater. According to …
The trickle of melting snow tantalizes us with the promise of a new season. If you are like most Canadians, you can’t shed your outerwear layers fast enough. It’s also the perfect time to consider shedding the high-maintenance, possibly lackluster …
Customer objections can be difficult to identify and handle, so many service providers fear them. However, objections communicate important and valuable information about customer concerns, needs, and fears. Most objections revolve around an array of issues and can be effectively …
It always amazes me how as much as we say we’re going to change the way we measure the customer experience, things always seem to stay the same. How much longer are we going to place all of our focus …
