Don’t believe everything you hear about AI: the wins are real You’ve seen the headlines, likely splashed across industry reports and LinkedIn posts: “95 per cent of AI Projects Fail.” It’s a statistic designed to grab your attention, and it works. It fuels …
Agnes Di Leonardi and John Hiscock are the 2025 Canadian Black Book Automotive Icon Award recipients. Both were presented with their awards on Wednesday at Canadian Black Book’s annual symposium at the Universal Event Space in Vaughan. Their contributions to …
The ongoing threat of fraud and the use of artificial intelligence are two of the biggest challenges dealers are facing, two automotive group executives said at the 2025 Talk Auto Conference. Jamie Johnston, managing partner of Orangeville Honda, which is …
For the first time, DesRosiers Automotive Consultants (DAC) has produced a clear profile of the used vehicles that moved from Canada into the United States in 2024. This includes volumes, brand distribution and vehicle age. The data, published in the …
U.S. dealerships are losing service customers at a steady pace, even as demand for repairs continues to rise. According to Cox Automotive’s 2025 Service Industry Study, dealers have lost 12 per cent of service visits to independent competitors since 2018, …
Auto Shield has appointed longtime automotive executive Scott Ashby as Senior Vice-President of Operations, marking a key leadership addition as the company continues its national expansion and digital transformation. The Oakville-based provider of protection products and claims administration solutions said …
Keyloop has been confirmed as the first official Technology Partner and a Platinum Sponsor of the 2025 Western Canadian Dealer Summit (WCDS), set to take place later this week. The annual summit brings together retailers, manufacturers, and technology providers from …
Carfluent has added a French language option to its dealership website platform, expanding access for French-speaking consumers in Canada and the United States. The new capability follows the company’s earlier rollout of Spanish-translated websites and is part of its ongoing …
Canadian Black Book’s Used Vehicle Retention Index edged down in October, falling to 137.0 points from 138.0 in September. The index remains 0.8 per cent higher than the same month last year. David Robins, senior manager and head of Canadian …
U.S. retail vehicle sales fell 6 per cent year-over-year in October as electric vehicle demand declined sharply following the expiration of federal tax credits, according to Urban Science. Battery-electric vehicle (BEV) and plug-in hybrid electric vehicle (PHEV) sales were the …
The Canadian used wholesale market recorded another week of price declines, according to data from Canadian Black Book. For the week ending November 1, overall wholesale prices dropped 0.41 per cent, reflecting continued softening across both car and truck segments. …
Why would Michael Croxon sell a majority interest in a car dealership business that has been part of his family for almost 60 years and is an integral part of the Greater Toronto Area to a B.C.-based dealership group? Following …
