Rising fuel costs are creating both risk and opportunity for dealers I recently went on a day trip with a friend, and we took his next-to-new GMC three-quarter-ton pickup. A majestic beast, loaded with every possible option, the truck must …
A fourth voice for Canada’s auto sector—needed, but not without risk On April 15, a new Canadian automotive trade association was announced: the Pacific Manufacturing Association of Canada (PMAC). The two principal members are Honda and Toyota, and the new …
Why long-term relationships, not transactions, define success in automotive retail In automotive sales, many still operate as if the job ends when the customer drives off the lot. In reality, that moment is where the real sale begins. If you …
A new class of AI tools is moving from answering questions to actually doing dealership work There’s a new category of AI tool emerging that most business leaders haven’t fully grasped yet, and it’s moving quickly. It’s called AI cowork, …
The more time I spend around automotive retailers, the more convinced I become that they operate one of the most unusual business models in the economy. Most businesses control the products they sell. They determine what those products look like, …
For years, our industry has done a remarkable job of collecting customer feedback. Surveys, call centre logs, online reviews, open-text comment fields — the data has piled up at both the OEM and retail levels. In many respects, that’s a …
Intermediate passenger cars posted the strongest sales growth of any light-vehicle segment in Canada during the first half of 2026, rising 24.0 per cent compared with the same period last year, according to DesRosiers Automotive Consultants (DAC). The increase was …
U.S. new-vehicle sales accelerated in June, reaching their strongest pace of 2026 as hybrid demand and fleet purchases continued to support the market, according to Cox Automotive’s latest Auto Market Weekly Summary. The seasonally adjusted annual rate (SAAR) climbed to …
Tremblay Auto Groupe has acquired Franke Mercedes-Benz in Sainte-Agathe-des-Monts, adding its first luxury brand and expanding its dealership network to eight locations, according to media reports. Effective July 2, the dealership will operate as Mercedes-Benz Ste-Agathe. The transaction follows Tremblay …
Canada’s used wholesale vehicle market continued to soften during the week ending July 4, although price declines slowed considerably from the previous week, according to the latest Canadian Black Book Market Insights report. Overall wholesale values fell 0.06 per cent, …
Toyota Canada and its dealer network have committed $300,000 to Food Banks Canada through the Toyota Cars For Good program, renewing a national partnership aimed at supporting food security initiatives across the country. Announced July 8, the donation marks the …
Dealerships and auto lenders are facing added pressure from rising consumer delinquencies, as higher borrowing costs, stretched household budgets and longer loan terms continue to affect vehicle affordability. Nick Cherry, Divisional Chief Executive Officer of Ardent Credit Services and Phillips …
