J.D. Ney, Automotive Practice Lead at J.D. Power Canada, discusses the company’s 2021 Canada Customer Service Index—Long-Term (CSI-LT) Study that considers the impact of driving and vehicle ownership on the automotive service sector, and what that means for dealers …
Canadian auto dealer editor Todd Phillips interviews Shahin Alizadeh, Pres. & CEO of Downtown Auto Group about identity theft impacting dealerships. His dealership team alerted police to a suspicious transaction and they arrested a woman on the opening day of …
Canadian auto dealer editor Todd Phillips interviews Chris Pfaff, President & CEO of Pfaff Automotive Partners, to discuss his partnership with Lithia & Driveway. Pfaff is the first Canadian dealer group to join a U.S. public auto group. Pfaff shares …
Canadian auto dealer editor Todd Phillips interviews Paul Cummings, Dealer Principal and CEO of Grand Touring Automobiles, about his group’s emergence as Canada’s largest super luxury retailer. A former OEM leader in Canada, Cummings’ dealership group now represents brands like …
Canadian auto dealer editor Todd Phillips interviews Emiliano Void, Co-founder and CEO of Blink Equity, a newly-launched racial equity consulting firm. Void talks about this new start-up aimed at helping companies and organizations map out and improve their approach …
PureCars CEO Jeremy Anspach discusses the findings of a new industry survey about where consumers are most leveraging digital retailing one year into the COVID-19 pandemic.
Oumar Dicko, Chief Economist at CADA, discusses the findings of the association’s latest survey, his thoughts on the luxury tax, and what CADA is doing to mitigate this issue.
Ross Tinkham, Director of OEM Sales and Business Development at Podium, explores how text messaging is impacting the auto sector and specifically dealerships, while referencing research done in partnership with J.D. Power.
Al MacPhee of MacPhee Ford and a past Chair of CADA, and Ron Zima of GoGreen Communications discuss idle time: how they are bringing awareness to the issue through the IDLE FREE for our kids initiative, the impact of …
Canadian auto dealer editor Todd Phillips interviews Darren Slind, Managing Director and Niel Hiscox, President, Clarify Group, a new research and consulting firm for the automotive industry and beyond. The new firm aims to combine industry expertise with next-gen …
Canadian auto dealer editor Todd Phillips interviews Don Romano, President & CEO of Hyundai Canada, about his leadership on anti-Black and systemic racism, including being the first automotive CEO in Canada to sign the BlackNorth Initiative’s CEO Pledge. Romano also …
David Robins, Principal Automotive Analyst and Head of Canadian Vehicle Valuations at Canadian Black Book, explores the findings of a new study on the effects on car-buying trends amid the pandemic, along with the concept of “driving less means buying …
