Category: Opinion

Take a Gemba Walk

December 13, 2019

To truly understand what was happening on the factory floor, Taiichi Ohno, the creator of the Toyota Production System, advocated for something called the “Gemba Walk.” The idea was for managers and leaders to regularly walk around the factory and …

Embrace change, but faster

October 21, 2019

Despite the barrage of messages that change is afoot and all around them, most dealers I talked with at the Western Canadian Dealers Summit in Banff, Alta., seemed mostly reassured and confident. Most dealer conferences in the past decade or …

It’s time to act

By now I imagine most of you have seen and read Driving the Road Ahead: A View into the Future of Canadian Automobile Retailing, the research paper published this past spring by the Canadian Automobile Dealers Association (CADA). This comprehensive …

The buying game

August 29, 2019

In the long days of summer, the automotive retail industry feels a little sleepy. A lot of dealers, and most Canadians, take a little downtime, hang out at the cottage, or take summer road trips. But even though it might …

Amazing Collisions

Collision is generally a negative term — something people try desperately to avoid. But for many of the 25,000 people from around the globe who visited Toronto in May to attend the Collision conference — one of North America’s largest …

Staying ahead of change

Products must continually evolve to remain relevant to the changing needs of their customers. Ideally, product designers will anticipate those needs and stay a few steps ahead of their customers. This is true of all products — including magazines. When …

Adapt and thrive

For the Canadian auto dealer team, the first part of the year is always a frenzied blur of events, conferences and auto shows. This year it started with NADA in January, the CADA Summit and various auto shows in Toronto, …

Bits and pieces

Mark your calendars and get your flights booked: next year’s NADA Show, CADA Summit, and Canadian International AutoShow VIP night run right into each other. The CADA Summit will take place February 12, 2020, in Toronto, Ont., followed by VIP …