Getting the right people in place, and keeping them happy and productive is the surest proven path to dealership success, better customer satisfaction and profitability. But why do so few dealerships get it right? Why are so few dealerships able …
Yes, the industry is facing a wide range of changes. From ICE to EV, new retail business models, new brands, new technologies shaping (and sometimes threatening) your businesses, the pace of change on all fronts is greater than it’s ever …
As an editor who covers the auto industry, sometimes I have an experience with a dealership that reminds me what it’s like being a typical consumer. Sadly, sometimes, the experience isn’t that great, and it reminds me our industry still …
I was interviewed by the CBC recently for a story focused on what might seem to be competing goals: On the one hand, protecting domestic automotive manufacturing in Canada; on the other hand, supporting the drive to go green and …
I’ve worked as an editor in the business press for a while. Ok, a long while, like 25+ years, and have worked in many different markets. One of the things all magazine publishing teams will try to do is build …
I received some sad news on May 15. As many of you will now know, Ron E. Porter, former SVP Automotive Finance at Scotiabank died at age 71. Ron was a true automotive guy. He spent over 30 years at …
I was having lunch a couple of weeks ago with the head of a dealer group whose company I very much enjoy, and whose views I very much respect. We have lunches like this every so often, just to trade notes on what’s going …
CADA Summit is the can’t miss calendar event for dealers, and increasingly for OEMs and suppliers who want to know what the auto retail industry is really going through. I’ve been to every CADA Summit and have always had an …
I’ve been attending the CADA Summit ever since there’s been a CADA Summit. That’s been a while, as the first one was held February 13, 2013. Now, of course there’s a recency bias in everything we do. Some say Patrick Mahomes is …
Funny thing about time, it marches on regardless, and sometimes you find yourself in a dèja vu moment. I had the opportunity to do a video interview recently with a really dynamic young industry leader, Shannon Willsher, the General Manager …
I’m finally back in the office. It feels like I’ve been travelling since the beginning of December — simply because I have been. But it’s been worth it, and I thought I’d share a few key takeaways that may have relevance …
Every year since 2006, the national association representing car dealers, the Canadian Automobile Dealers Association, has awarded three CADA Laureate Awards to dealers in three distinct categories: ambassadorship, retail operations and innovation. By my simple math that means there are …
