Category: News

Recognizing team

November 11, 2015

Steve Chipman said his most important assets are his people. “We’ve always been focused on team and developing our team members,” said Chipman, President and CEO of the Birchwood Automotive Group, one of the largest networks of automotive retailers in …

Dilawri opens eighth Calgary dealership

November 11, 2015

Dilawri Group of Companies has opened its eighth dealership in Calgary, Alta., bringing the automotive retailer’s total number of stores across Canada to 55. Located in Northwest Calgary, Infiniti Gallery is a 26,000 sq.ft. state-of-the-art facility built to Infiniti’s’ Retail …

Recalls can lead to more service

November 4, 2015

Processing vehicle recalls can help bring customers back to franchised dealerships for future business, according to Xtime analysis. Xtime saw that half of all recall-related appointments for its dealerships generated revenue, even though the dealership can’t charge for recall repairs. …

No longer niche

October 28, 2015

Subaru has been seen typically as a niche brand, but the automaker is ready to get the Canadian masses on board. Canadian auto dealer columnist and automotive journalist Petrina Gentile wanted to learn more about how Subaru is building its …