Canadian dealerships are boosting customer satisfaction, market-share, and per-visit cost, according to a recent J.D. Power 2020 Canada Customer Service Index. The Long-Term (CSI-LT) Study reveals that dealers are improving service satisfaction, and increasing market share and per-visit cost for …
In Canadian Black Book’s September 9 COVID-19 update, the company reveals wholesale prices are still rising, though less quickly, the Truck and Car segments increased mildly in value compared to previous weeks, and the Canadian dollar was up $0.003 last …
Employment within the various industries that make up the Canadian automotive sector declined in the first half of 2020 amid lockdowns and an ongoing pandemic, according to DesRosiers Automotive Consultants (DAC). DAC said average employment for this period as a …
U.S. auto dealers’ view of the current automotive market has improved and mostly recovered from a historic decline in the second quarter that was propelled by the COVID-19 pandemic. That is according to a Q3 2020 Cox Automotive Dealer Sentiment …
The Board Challenge launched a pledge on September 9 for U.S. corporate boards of directors to add a Black director within the next year. The pledge was founded by Altimeter Capital, Valence and theBoardlist, signed by 17 Founding Pledge Partners, …
Honda’s charitable arm, the Honda Canada Foundation (HCF), has teamed up with Kids Help Phone to become the national sponsor of its new Back to School program that aims to provide students with guidance as they return to the classroom. …
Mike Herenberg has been tapped as Quorum’s new Chief Operating Officer, and will work closely with President and CEO Maury Marks on company strategy and execution. In his new role, Herenberg will oversee Quorum’s end-to-end service delivery, including implementation, support, …
Mitsubishi Motors North America (MMNA) has included Motoinsight as a certified digital retail provider. Motoinsight announced its acceptance into MiDIGITALSOLUTIONS, the certified provider program for MMNA, on September 3 and joins other OEMs who have included the company’s MotoCommerce digital …
KAR Auction Services (KAR Global) has signed an agreement to acquire the app/web-based dealer-to-dealer wholesale platform known as BacklotCars Inc. for $425 million, pending regulatory approvals and closing additions. The platform features a 24/7 “bid-ask” marketplace and vehicle inspections performed …
General Motors has formed a strategic partnership with Nikola Corporation, a designer and manufacturer of zero-emission battery- and hydrogen-electric vehicles (such as trucks) and other components. The partnership means that GM owns 11 per cent of Nikola and the right …
After climbing back to within 4.9% of the year-ago norm in July, Canadian auto sales in August were down about 8.9% from the same month in 2019, as estimated by DesRosiers Automotive Consultants (DAC). Estimated sales of 165,837 units for …
Wholesale used vehicles prices were stronger this week, with the car segment up by a record 0.35%, and trucks by 0.49% — their third largest gain in the last two years, according to Canadian Black Book’s COVID-19 Market Update for …
