In effort to improve customer experience performance across the company, Volkswagen of America has launched a specific organization dedicated to the task and has appointed its former head of sales, Mark Barnes, to run it. In his newly created role, …
As a result of the massive disruption in supply chains caused by the March 11 earthquake and Tsunami in Japan, Toyota Motor Co., is taking steps to prevent a similar situation happening in the future. Toyota and other Japanese automakers …
According to General Motors, the arrival of the Chevrolet Volt is drawing in new customers to retail stores, particularly in the U.S. Mid-Atlantic and Pacific Northwest regions. “We’ve been here a long time and the Volt is bringing new people …
In the U.S., a growing number of iPhone apps are helping drivers keep better track of service and maintenance records for their cars, according to Edmunds.com, the premier online resource for automotive information. “These new smartphone apps provide a cleaner, …
If you’ve been trying to get your hands on a 2011 Nissan LEAF in Canada, well, better wait until next year. For 2011, the company allocated just 40 examples of the much- touted electric car for Canadian customers and every …
North America’s leading automotive supplier, Magna International Inc. teamed up with the Province of Ontario to develop new electric vehicle technology over the next six years. The program will see some $432 million invested with the provincial government footing the …
One of the most controversial and frustrating aspects of modern dealer operations, concerns so-called factory image programs. Having traveled across the U.S. asking dealers about these programs, NADA chairman Stephen Wade has commissioned an independent study designed to highlight the …
The state of the economy has a direct impact on the money consumers are able to spend maintaining their vehicles. And when they do spend, they are happier with the treatment they receive in the aftermarket, according to a new …
Inc. magazine named DealerSocket (www.dealersocket.com) to its fifth annual Inc. 500|5000, an exclusive ranking of the nation’s fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy—America’s independent entrepreneurs. Online retailer ideeli …
Nissan Canada Inc. announced 27 selected Nissan retailers have passed the certification process to sell, support and service the all-electric Nissan LEAF in Canada. Nissan LEAF certified retailers have modified sales and service departments and undergone specialized training to provide …
The 2011 Kia Optima was awarded the Car of the Year by “L’Annuel de l’automobile 2012”, beating out dozens of other new models. The annually-released hardcover publication celebrated Optima’s attributes with such quotes as “The Optima is simply one of …
U.S. News Best Cars, the source for car rankings, car reviews and car-buying advice, today released the Best Cars for Families Awards. The awards identify the best family cars across 20 automotive categories. Toyota and Honda tied for the most …
