One aspect we felt was noteworthy at the New York Auto Show, particularly from a dealer standpoint, was talk of the “Lincoln Experience.” Ford’s luxury division is currently in the process of re-inventing itself and besides delivering products that are …
Canadian auto dealer sat down with Tim Reuss, President & CEO of Mercedes-Benz Canada to find out more about his strategy for Canada in 2012 and beyond 2011 was a very good year for Mercedes-Benz Canada, and it was a …
Rewards and loyalty programs are useful tools to keep your customers from slipping away It’s a good day when a dealership is able to attract a new customer and watch the new car owner drive off the lot for the …
For a consumer, the process of buying a used car involves a litany of checks and balances and inspections to make sure the vehicle is up to scratch, but that due diligence really starts with the dealer, who wants to …
The Oscars may have come and gone, but for Canada’s Mazda dealers, the excitement comes in March. Last week, Mazda Canada announced its annual Dealer of Distinction awards, to honour dealerships that have excelled in all areas of their dealership …
By Chuck Seguin and Todd Phillips from NADA The first press conference at the NADA Convention and Expo this week was held to release the findings of the much-anticipated report about the return on investment from OEM image programs. Glenn …
It’s February and besides cold weather and somewhat slow sales for some in the car business, the shortest month of the year also brings with it some of the greatest opportunities as well. This includes the annual National Automobile Dealers’ …
When Saab finally collapsed in December last year, due to a failed last-minute rescue bid headed by China’s Zhejiang Youngman Lotus Automobile Group, being blocked by General Motors, the Swedish government seized control of the automaker’s assets. When that happened …
Hyundai is number one, according to the ninth annual study released by the consulting firm J.D. Power and Associates, which surveys the rate that auto brands retain their customers as well ascertaining the reasons for continued customer loyalty. Hyundai ranked …
Given the trials and tribulations General Motors and its dealers have been through over the last few years, any news regarding the company’s future sustainability is likely to draw considerable interest. Recently GM released its first global report that highlights …
General managers are increasingly the “go to” people within dealerships. Canadian auto dealer spoke with some to find out how their roles are adapting. In modern automotive retailing, we’ve seen numerous changes in the way aspects of dealership operations are …
DealerRater, the car dealer review web site, announced the kickoff of the 2012 Dealer of the Year Award Program.Through this award program, a select number of car dealerships throughout the United States and Canada will be awarded for outstanding customer …
