Should I have a BDC? Should I have a separate Internet sales department? Should I just have all my salespeople reply to e-leads? These are currently some of the most asked questions by dealer principals and general managers. Let’s break …
Canada is on the path to a slow and fragile recovery, even as the pandemic is ongoing. Stimulus measures will be needed to accelerate that recovery and shield the economy. Despite a couple of months of gradual economic reopening and …
At the beginning of August there will be a new head of the Canadian Vehicle Manufacturers Association (CVMA) for the first time in more than a quarter century. Brian Kingston will be taking over the reins of the association from …
Providers have observed a greater need for modernized and integrated dealer systems, but what does this mean for auto retailers dealing with a global pandemic? There is no doubt that automotive technology and systems’ providers are seeing an accelerated need …
Software platform uses analytics and data science to predict who will succeed in dealership roles. Finding the right candidate for a sales, F&I or service advisor role can be hit and miss. Someone might have all the right credentials, do …
The automotive retail industry has long been desperate to find more qualified and diverse workers to join the sector due to a growing demand to fill new positions — but that was before COVID-19. As of June, dealerships have reopened …
Dealers must now respond and process leads more quickly, adopt video conferencing and texting tools, focus more on the end user, and leverage their people — and all in the name of a more seamless customer experience. When COVID-19 all …
As dealerships across Canada adjust to new health and safety protocols while serving customers again, Robert Poëti, President and CEO of the CCAQ (La Corporation des concessionnaires automobiles du Québec) is advising caution. In an interview with Canadian auto dealer …
François Blais, previously the President of iA Auto and Home Insurance and Prysm General Insurance, has stepped into the role of Executive Vice-President of Dealer Services and Special Risks at iA Financial Group. In an interview with Canadian auto dealer …
The cover treatment of this issue of Canadian auto dealer was an inspired idea from the publisher, Niel Hiscox. And it was a good one. Even in the midst of a global health crisis, there are other major forces reshaping …
The cover of this issue was designed to get your attention — so you would read this note. Amid all the upheaval and adjustments we’re making as a result of the pandemic, I felt it important to change focus for …
Clutch, a Canadian online retail platform for vehicles, announced last week that they have raised $7 million in seed financing which they will use to grow their team and scale their business in each of the cities that they currently …
