Author: Todd Phillips

Nice guys can finish first

December 27, 2023

Every year since 2006, the national association representing car dealers, the Canadian Automobile Dealers Association, has awarded three CADA Laureate Awards to dealers in three distinct categories: ambassadorship, retail operations and innovation. By my simple math that means there are …

Driving the Future

December 27, 2023

The largest dealer conference and expo in North America: the NADA Show is taking place Feb. 1-4, 2024 in Las Vegas, Nevada. This year’s event kicks off Thursday Feb. 1 with a welcome reception from 7-10 p.m. at the Sphere, the super-popular …

TalkAuto 2023 tackles EVs and change

December 27, 2023

Canadian Black Book’s TalkAuto conference was held in November in Vaughan, Ont. bringing together a cross-section of attendees from the automotive ecosystem including OEMs, lenders, industry analysts, dealers and suppliers. The jam-packed room was treated to an equally packed agenda …

Driving better F&I results through training

December 27, 2023

Better training for your dealership’s F&I teams can improve the department’s profitability — and boost employee retention. For dealers, the outcomes of customer discussions in their business offices — whether online or in person — have a direct impact on their dealership’s …

Jonathan Hickman named new CADA Chair

December 27, 2023

The new Chair of the Canadian Automobile Dealers Association is a fourth generation car dealer, helping oversee a network of dealerships that also includes the fifth generation that are hard at work serving their customers across Newfoundland and Labrador. Jonathan …

Helping dealers sleep better at night

December 27, 2023

Garage insurance programs adapt to cover new types of risks and perils dealers now face. Dealers have enough to worry about today. Changing consumer expectations, managing relations with their OEMs, growing new and used vehicle sales and keeping their teams …