Author: Carina Ockedahl

Filling the gaps

October 10, 2025

Dealer associations are stepping up efforts to help dealers fill tech shortages Technician shortages remain a reality and a looming threat to businesses in Canada, though efforts to fill these gaps have intensified since our last update in 2024.  Back …

Unlocking the power of AI

June 15, 2025

An Artificial Intelligence tsunami is on the way. The people that understand how to use the power behind it are going to have a new lease on their careers. The depth of value offered by artificial intelligence to a dealership’s …

Image conscious

May 22, 2025

Image factory programs evolve, but sticking points remain Auto makers are forever adjusting their factory image programs to address evolving trends, with the latest inspirations coming from electric vehicles, digital retailing, and the eternal quest for a better customer experience.  Where …

The training game

December 2, 2024

What sales training needs and lacks For some dealers, today’s OEM sales training looks like a fast-forward of the past: technology is evolving quickly and training, whether in-person, online, or through videos, is coming in hot. According to one dealer, …

Dealers explore tech to combat auto theft

July 29, 2024

Canadian auto dealer reached out to several providers of auto theft deterrent and stolen vehicle recovery technology to try to help dealerships better understand their options There are a number of auto-theft deterrent and stolen vehicle recovery technologies that are …

What’s next for F&I offices?

June 3, 2024

New decision-making tools put more choice in the hands of the consumer It’s no secret that retail’s old habits are shifting. Consumers want more transparency and control and they want efficient and modern processes. It’s a tune that Derek Sloan, …