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At your service

October 1, 2024

Elevating the customer experience in the service department reaps big rewards “Sales sells the first car, service sells the rest.”  You have likely heard this before. The service department is the heart of post-purchase satisfaction, plays a crucial role in …

Labour trends in the spotlight

October 1, 2024

2024 CADA Workforce Study explores wages, retention and turnover The findings of the 2024 CADA Workforce Study were just released, where a record number of Canadian Automobile Dealers Association (CADA) member dealers participated in an extensive study of the labour …

The people challenge

October 1, 2024

Getting the right people in place, and keeping them happy and productive is the surest proven path to dealership success, better customer satisfaction and profitability.  But why do so few dealerships get it right? Why are so few dealerships able …

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