Dealers can play a bigger role in ensuring customer satisfaction It can be dangerous out on the cutting edge. That’s a lesson Ford is learning as consumer backlash over its MyFordTouch telematics and infotainment system have precipitated a dramatic plunge …
A gaze into the crystal ball reveals ups and downs on the road ahead No one has a crystal ball but it seems like there are no shortages of individuals willing to make predictions each and every year, acting like …
Canadian auto dealer recently had a less than stellar chat experience with a Canadian dealership. Many experts suggest chat is an excellent way to engage customers. We agree. But make sure you test it out from time to time to …
Top technology CEOs debate social media, mobile marketing and the changing Gen Y car buyers at a digital marketing summit The leaders of the top technology firms that serve dealers took the stage at the Driving Sales Executive Summit and …
Seriously ill children from across Canada who need treatment have two million more reasons to smile now that the Toronto Automobile Dealers Association (TADA) Gift of Life Wing has officially opened in downtown Toronto. A generous donation of $2 million …
Having often vied for the attention of the world’s automakers with its great rival, the North American International Auto Show in Detroit, the LA Auto Show has experienced somewhat of a renaissance in recent years, thanks to a change in …
Dealers gave entrepreneur Garry Vaynerchuk a standing ovation for delivering the straight truth on social media For dealers thinking (or perhaps hoping) that social media is a fad that will soon pass, think zzagain, say experts at the Driving Sales …
There are going to be some happy campers in 2012 as the newly donated Saskatchewan Automobile Dealers Association (SADA) bus rolls into use to take children to Camp Easter Seal. SADA has been a long and proud supporter of Easter …
Distinction helps set B.C. dealer group apart from competitors You might think your dealership staff are happy and engaged, but have you asked them their opinion? Better yet, have you measured their level of engagement with the best companies in …
Global events in 2012 will continue to have a big impact on the health of Canada’s automotive sector As we enter 2012 there is likely as much going on outside of the automotive industry as inside of it, which will …
Early registration for the upcoming National Automobile Dealers Association (NADA) Convention and Expo in Las Vegas indicates attendance is on pace to exceed 20,000 for the first time in four years. The NADA says this offers another sign the auto …
Manitoba-based Murray Automotive Group, which celebrated 85 years in business in 2011, has acquired a minority interest in Interior B.C.’s Salmon Arm Honda, the latest acquisition after it took over the Hyundai dealership in White Rock in March. The Group …
