Chat’s growing importance in retailing Ryan Osten, General Counsel — Digital retailing was a key topic at this year’s NADA event, and online communication channels such as chat are also making their way to the surface as an important tool …
Online virtual assistants, the new trend Alexi Venneri, Co-Founder CEO — Online virtual assistants, the new trend Online virtual assistants are the next big thing that will help dealers connect with consumers and deliver a great service experience, according to …
Digital retailing gaining foothold Andy Moss, CEO — Digital retailing and the omni-channel experience were hot topics at this year’s NADA event, according to Andy Moss, CEO of Roadster. He attended many of the keynotes and presentations at the show …
Integration, a key theme this year Rick Johnston, VP — The theme of the year has been integration for desking tool service Autovance, which specializes in helping dealers to increase gross profit, lease penetration and Customer Satisfaction Index (CSI) scores. …
Making tire storage more efficient Domenic Ismaele, CEO/Managing Partner — The need to offer tire storage has grown within the auto industry as the use of winter tires by consumers continues to increase, according to Domenic Ismaele, CEO and Managing …
Building a presence Louis-Yves Cloutier, President — A number of companies, including 360 Agency, purchased a booth at NADA 2019 to grow their presence within the U.S. Their intention, like many others Canadian businesses, is to eventually enter the American …
Employees want work-life balance Adam Robinson — Dealership staff that work more than 45 hours a week are much more likely to turn over than those who work fewer hours, according to Adam Robinson, CEO of Hireology. “The magic number …
Used vehicle values have stabilized in the U.S., according to Black Book’s recent data that draws on information between January 18-25. “Weekly depreciation dropped to the lowest level in nine weeks,” said Anil Goyal, Executive Vice President of Operations. “The …
Unifor is upping the ante in its effort to save the General Motors Oshawa assembly plant by launching a boycott of Mexican-made GM vehicles. The union is asking Canadians to “take a stand in defence of our jobs” in defiance …
Kijiji Autos is getting a new pricing tool powered by CARFAX Canada — complete with its own site and app, all of which is designed to simplify the car shopping process for Canadians. The feature will be integrated with Kijiji …
A delegation from the China Automobile Dealers Association (CADA) met with their counterparts from the Canadian Automobile Dealers Association (CADA) at their Ontario offices last week. The two “CADA” groups met to share insights on issues impacting dealers. The meeting …
“There is no CaNADA without NADA,” quipped Ed Robertson, singer and frontman of the iconic Canadian band the Barenaked Ladies, during an energetic performance at the 2019 Canada Night at NAD’eh party in San Francisco. Canadians dealers and suppliers gathered …
