Changing consumer demands and new technology are impacting the F&I office experience. Dealers are starting to adapt. An increasing number of car dealers are feeling the pressure: consumers want transparency when it comes to the full cost of vehicle ownership, …
Electric vehicles and advanced technology trends are increasingly impacting the automotive space, but customer service and satisfaction still remain a key recipe for dealer success. The nature of change in the automotive industry has occurred at an increasing rate in …
The U.K. experience with mobility and transportation changes could be a window into Canada’s future. Change and disruption is coming; it’s real and very apparent. If you hang around the transportation space in the U.K. for only a brief period …
The fuel economy and greenhouse gas emission standards debate deepens and becomes more complex. Forgive the Lord of the Rings parody in the title, but I couldn’t help thinking about that line when it was announced a couple of weeks …
As Canada aligns itself with California on emissions standards, it may be easy to forget that a single North American standard is what we need — and what will deliver the most benefits. As we head into the fall election, …
There may be fewer new-vehicle customers around in the next few years, which means dealers will need to make a good, memorable impression to appeal to consumers’ emotions. New vehicle sales in Canada continue to trend downwards, despite a near …
Like the changing seasons, the automotive retail industry is in transition and it will require dealers to focus more on long-term planning if they are to remain ahead of the game. We are all familiar with the changing seasons. The …
Canadians are warming up to electric vehicles, but they have numerous questions when they arrive at the dealership. Here’s your primer on how best to answer them. When you run a nationwide platform dedicated to electric-car charging, you end up …
China and Europe, both significantly large automotive markets, are pushing the EV trend forward, quickly, and its influence is and will be felt in other areas of the world — including North America. Almost overnight, it seems, automakers are all …
The future of fixed ops involves adopting new technologies, improving marketing and upgrading facilities to better meet the needs of customers. We talk to a few providers to get their thoughts on what the industry needs. The showroom floor has …
AMBASSADORSHIP For extraordinary service to the community and the industry Nav Bhatia, Rexdale Hyundai, Toronto, ON Advice to others: Like every business there will be ups and downs. Ride through the wave. More importantly, give yourself a greater purpose to …
Celebrating the best in the business in 2019 AMBASSADORSHIP For extraordinary service to the community and the industry Jamie Massie Georgian Chevrolet Buick GMC, Barrie, Ontario Brands represented: Chevrolet, Buick, GMC Years in business: 38 Number of employees: 150 Keys …
