Grow the conversation
I don’t know where to begin. But I need to say something, so here goes… Let me start with this: car dealers are the most creative, entrepreneurial, and community-minded group of people I have ever met. The situation we face …
News
Managing your tire storage needs
Dealers are looking at tire storage as an opportunity to boost sales and offer a better customer experience, but not everyone is going about it the same way. The need for Canadian consumers to store their summer, winter and all …
Trends that will guide the auto industry in 2020
Customer expectations, data, new technology, the transition between phone and car — there are a number of trends moving up in 2020 that impact the auto industry — but regardless of all the change, the industry will come out stronger. …
Consumers are measuring you
Today’s consumers are less tolerant of businesses that can’t fix problems quickly enough — even if their expectations are unrealistic. With today’s consumers, it’s a game of inches — or seconds. Remember when the big debate about responding to prospects …
Why dealers need to watch new EV charging sites
An important metric every dealer should keep an eye on. There’s a fair amount to learn about electric cars, the buyers, and how the vehicles are used in real life. One area with more than its share of myths and …
What passes for progress — is it really progress?
Some companies have evolved their technologies and features to the point that progress has clearly been made. Others appear to have made progress, but in reality did not quite reach that benchmark. In a previous lifetime as an automotive engineer, …
Shifting data into high gear
Data is the new gold, and with significant changes coming up and numerous industry players looking to get their hands on it, dealers will need to ensure they are an integral part of the process. For years dealers have allowed …
The impact of COVID-19
Without a doubt, the novel coronavirus will impact the Canadian automotive sector and its economy. Dealers should expect a high level of disruption. As I am writing this column, the novel coronavirus (COVID-19) has spread to more than 100 countries …
CES will help you understand the future of auto retail
Keeping up with the annual Consumer Electronics Show can help dealers better prepare for the future. In my area of future mobility, one of the things I spend a lot of time doing is urging people to pay attention. If …
CADA makes Summit materials available
You might not have been able to get a seat inside the sold-out CADA Summit this year, but the Canadian Automobile Dealers Association is releasing presentations that you can download, along with video recap interviews with the speakers and keynotes …
COVID-19: Dealers brace for impact
Canadian auto dealer will continue to report on the impact of COVID-19 on the auto retail industry in print, digital and social channels during the crisis and during the recovery that will follow the crisis. As we write this, the …
ADESA / Manheim transition to Simulcast-only auctions
In response to the coronavirus pandemic, Cox Automotive Canada and KAR Global are transitioning to Simulcast-only sales. Maria Soklis, President of Cox Automotive Canada issued a statement advising that Manheim’s live auctions will be suspended until further notice. “As such, …
