The pandemic has disrupted the auto industry, but momentum towards EVs continues. It has been a tenet of the auto industry, since long before the COVID-19 pandemic upset everybody’s plans worldwide, that the future will be both electric and autonomous, …
How the highest-selling EV dealers climbed to the top and stayed there. We’ve had the pleasure of working closely with some of Canada’s best performing electric vehicle (EV) dealerships for years. It only seems fair that we reveal some of …
The longer-term impacts of the pandemic are just starting to manifest. It will be anything but business as usual for automotive retailers. Control over the COVID-19 pandemic appears to have improved, and many of us that have been working at …
Should I have a BDC? Should I have a separate Internet sales department? Should I just have all my salespeople reply to e-leads? These are currently some of the most asked questions by dealer principals and general managers. Let’s break …
Canada is on the path to a slow and fragile recovery, even as the pandemic is ongoing. Stimulus measures will be needed to accelerate that recovery and shield the economy. Despite a couple of months of gradual economic reopening and …
At the beginning of August there will be a new head of the Canadian Vehicle Manufacturers Association (CVMA) for the first time in more than a quarter century. Brian Kingston will be taking over the reins of the association from …
Providers have observed a greater need for modernized and integrated dealer systems, but what does this mean for auto retailers dealing with a global pandemic? There is no doubt that automotive technology and systems’ providers are seeing an accelerated need …
Software platform uses analytics and data science to predict who will succeed in dealership roles. Finding the right candidate for a sales, F&I or service advisor role can be hit and miss. Someone might have all the right credentials, do …
The automotive retail industry has long been desperate to find more qualified and diverse workers to join the sector due to a growing demand to fill new positions — but that was before COVID-19. As of June, dealerships have reopened …
Dealers must now respond and process leads more quickly, adopt video conferencing and texting tools, focus more on the end user, and leverage their people — and all in the name of a more seamless customer experience. When COVID-19 all …
As dealerships across Canada adjust to new health and safety protocols while serving customers again, Robert Poëti, President and CEO of the CCAQ (La Corporation des concessionnaires automobiles du Québec) is advising caution. In an interview with Canadian auto dealer …
François Blais, previously the President of iA Auto and Home Insurance and Prysm General Insurance, has stepped into the role of Executive Vice-President of Dealer Services and Special Risks at iA Financial Group. In an interview with Canadian auto dealer …
