“The Last Ride”
Much work has been done over the past few years to help dealers and the industry. Let’s take a moment to reflect. After three years as the Chief Economist of the Canadian Automobile Dealers Association (CADA), it is time for …
News
EV travel: The journey doesn’t need to be the destination
Driving an electric car is starting to feel very similar to driving a gas car, at least where vacation planning is concerned. Canadians love to travel, and with the COVID-19 situation many Canadians who typically fly to their summer vacation …
Dealerships and customer experience
What pandemic-learned experience tells us about our customers and future business. The past 18 months have been a true learning experience. As the world pivoted towards digital transformation, auto retailing had no option but to follow. Up until then, traditional …
Dealership safety: Key blind spots around dealership theft
Developments in personal security for your dealership. This summer, Senior Vice President of Marsh Canada Christopher Nadolny observed an uptick in dealership theft. He was not able to pinpoint the exact cause of this increase, but the company did narrow …
Dealership safety: The latest tactics used to hack your dealership
Developments in automotive industry cyber attacks. Of the many types of cyber attacks that exist globally, 2021 is perhaps the year that ransomware stepped into the forefront of everyone’s mind, according to Bob Maley, Chief Security Officer at Black Kite. …
Key areas to focus on in your fixed ops digital investment
Canadian auto dealer connects with two experts to better understand which areas auto retailers should focus on for their digital investments, and why. “Digital” requires investments in many areas, so it may sound all too familiar when an industry expert …
J.D. Power study explores shift in auto service sector
A new report from J.D. Power points to the shift in driving and vehicle ownership habits in Canada as having a significant impact on the automotive service industry. According to the J.D. Power 2021 Canada Customer Service Index—Long-Term (CSI-LT) Study, …
SCI MarketView shifts gears with new name, platform and mindset
Lead management software provider SCI MarketView changed its name to taq Automotive Intelligence in a move described by the company’s CEO Alan Bird as more than just a rebrand. Bird is also the President and CEO of SCI Ltd, the …
Pfaff teams up with U.S. auto retailer Lithia & Driveway
Pfaff Automotive Partners and Lithia & Driveway (formerly known as Lithia Motors) announced a new partnership that marks the first entry of a U.S. public auto retailer in the Canadian market. “The great thing about the Lithia culture is how …
The first shoe drops
The Canadian dealership landscape has forever changed. In August, Lithia & Driveway launched into Canada by acquiring/partnering with Pfaff Motors. Pfaff became the first Canadian dealer group to join a U.S. public dealership group—and most assuredly won’t be the last. …
Starting a deeper look at AI
We know it’s coming. We know it will infiltrate many aspects of our businesses, from supporting the decisions of our staff to engaging directly with our customers either with or without a member of your human resources team. We’ve been …
Provincial sales for September “notably” varied
Provincial new light vehicle sales continue to be varied, and notably so for September 2021, according to DesRosiers Automotive Consultants (DAC). Total new light vehicle sales declined by 19.6% to an estimated 136,584 units sold in September, with all 10 …
