The state of April new vehicle sales in the United States has accelerated as available inventory and higher incentives keep the market going, although it remains below Cox Automotive’s forecast — even with strong sales performance by Toyota and Lexus. …
Auto retail may be seeing improvements in the sector, but so too is aftermarket service — which has seen overall satisfaction increased in the United States after experiencing year-over-year slumps last year, according to J.D. Power. The company’s 2024 U.S. …
Autotrader has revealed the names of its top choices for Best Car Interiors Under $50,000 for 2024 model-year vehicles. The company’s top choices highlight to consumers that “inexpensive” vehicles can offer many of the same interior features and functions as …
Facing pressure from all sides, the federal government has woken up to the auto theft crisis Over the last few months, there are very few topics that have garnered as much media attention as the vehicle theft crisis occurring in …
Seems like you can’t get your dealership out of second gear? Maybe it’s time to rethink your approach. Is your dealership experiencing momentum? Momentum is a term generally used to describe forward physical movement. its effects, however, can apply to …
Manufacturers who skip auto shows do a disservice to their dealers — and their customers Did you miss the auto show? Not you personally, but did your automotive brand? The attendance numbers for the 2024 Canadian International AutoShow were announced last …
I was having lunch a couple of weeks ago with the head of a dealer group whose company I very much enjoy, and whose views I very much respect. We have lunches like this every so often, just to trade notes on what’s going …
Part 2 of 2: Going back to basics is going to help boost your sales results in 2024 In the first part of our series on variable training, we dealt with showroom sales processes, digital sales processes, walkaround vehicle presentations …
Québec’s Law 25 is a prelude for what’s coming up in Canada, while CDP (customer data platform) is more than just cooler talk among digital marketers. These trends are set to reshape the industry, as consumer data collection takes on …
Forbes’ Customer Experience All-Stars have lessons dealerships can learn. To gain inspiration on how to elevate your customer experience, it is useful to widen your lens and look at high-performers across other industries. In February, Forbes released their second annual …
A proper greeting process will boost your revenues Hopefully you were able to listen to some appointment phone calls. What did you learn? Did they go the way you expected them to? Was the ending of the call enough to …
When looking at financial reporting in the dealership environment, not all reports are created equal I admit it, a deep discussion on financial reporting isn’t the most stimulating topic in the automotive space. It’s not the first thing we think about …
